Josephine Young
Riverdale,GA
Summary
Detail-oriented adjuster offering 5 years of auto claims experience. I have a strong knowledge of insurance processes and documentation. I am communicative and assertive with a commitment to accurate and timely handling of claims. I am a organized and dependable candidate that is successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. I am seeking to maintain a full-time position that offers professional challenges that utilize interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Total Loss Specialist
State Farm
Atlanta, GA
05.2023 - Current
- Manages a personal inventory of claims. Stewarded from start of total loss assignment to claim closing.
- Performed comprehensive research on market trends to determine current vehicle valuations, allowing for accurate settlement offers to policyholders.
- Collaborated with colleagues acrossm departments when necessary to expedite claim processing times and ensure client satisfaction.
- Maintained compliance with state regulations and company policies throughout the total loss process, avoiding potential legal issues and penalties.
- Managed escalations from dissatisfied customers effectively by displaying empathy and offering assistance tailored to their specific needs or concerns.
Claims Specialist
AAA Life Insurance
Atlanta, GA
12.2021 - 06.2022
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
Claims Representative
Assurant
Atlanta
04.2019 - 06.2021
- Worked productively in fast-moving work environment to process large volumes of claims.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
Accounts Receivable Clerk
Sheraton Mission Valley
San Diego
01.2019 - 04.2019
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Hotel Front Desk Supervisor
Atlanta Marriott Northwest
Atlanta
04.2017 - 10.2018
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
Education
Bachelor of Science - Political Science
Spelman College
Atlanta, GA05.2017
Skills
- Policy Interpretation
- Claims Management
- Vehicle valuation
- Total Loss Evaluation
- Insurance procedures
- Claims Processing
- Multitasking Abilities
- Effective Communication
Timeline
Total Loss Specialist
State Farm
05.2023 - Current
Claims Specialist
AAA Life Insurance
12.2021 - 06.2022
Claims Representative
Assurant
04.2019 - 06.2021
Accounts Receivable Clerk
Sheraton Mission Valley
01.2019 - 04.2019
Hotel Front Desk Supervisor
Atlanta Marriott Northwest
04.2017 - 10.2018
Bachelor of Science - Political Science
Spelman College