Summary
Overview
Work History
Education
Skills
Timeline
Jennifer Canada-Moore

Jennifer Canada-Moore

Indianapolis,IN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Morning Receptionist

Mariott Hotel
Indianapolis, IN
05.2023 - Current
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Guest Room Attendant

Marriott
Indianapolis, IN
01.2023 - 04.2023
  • Replenished guest room water glasses, toiletries, and paper products.
  • Exercised politeness and discretion when dealing with guests and guest property.
  • Inspected rooms to confirm adherence to department standards.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Washed and put away kitchen dishes, utensils and glassware.

Laundry Attendant

Country Inn & Suites By Radisson
Indianapolis, IN
05.2022 - 12.2022
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.

Front Desk Agent/Banquet Server

IHG Hotels & Resorts
Indianapolis, IN
08.2021 - 04.2022
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees, and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Associate of Science - Business Administration And Management

University of Phoenix, Indianapolis, IN
06.2010

Skills

  • Office Meetings
  • Logging Assessments
  • Report Building
  • Administrative Support

Timeline

Morning Receptionist - Mariott Hotel
05.2023 - Current
Guest Room Attendant - Marriott
01.2023 - 04.2023
Laundry Attendant - Country Inn & Suites By Radisson
05.2022 - 12.2022
Front Desk Agent/Banquet Server - IHG Hotels & Resorts
08.2021 - 04.2022
University of Phoenix - Associate of Science, Business Administration And Management

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Jennifer Canada-Moore