Jennifer Cardenas
515 Sunnyview Drive Apt 102 Pinole,CA
Summary
Hardworking and dedicated receptionist with a proven track record at Lifelong Medical Care, excelling in customer relations and appointment scheduling. Known for exceptional organization skills and a positive demeanor, I effectively resolve inquiries and enhanced patient satisfaction, contributing to a welcoming environment and seamless operations.
Overview
7
7
years of professional experience
Work History
Receptionist
Lifelong Medical Care
10.2023 - Current
- Provided exceptional customer service to enhance dining experiences.
- Maintained cleanliness and organization of dining area to ensure guest satisfaction.
- Collaborated with kitchen staff to deliver timely and accurate food service.
- Handled customer inquiries and concerns promptly, resolving issues to maintain loyalty.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Receptionist
Western Dental & Orthodontics
El Cerrito, CA
05.2023 - 10.2023
- Managed patient scheduling and appointments to enhance office efficiency.
- Assisted patients with insurance verification and billing inquiries for improved service delivery.
- Coordinated communication between dental team and patients to ensure seamless operations.
- Maintained accurate patient records using electronic health record systems
- Helped patients complete necessary medical forms and documentation.
- Handled incoming calls professionally while ensuring accurate message-taking for dental staff followup.
- Adhered to strict HIPAA guidelines to protect patient privacy
- Completed new patient registrations in software to create accurate and comprehensive records.
Receptionist
Greenridge Senior Care
El Sobrante, CA
03.2020 - 05.2023
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Collaborated with healthcare team members to relay messages regarding resident needs promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
Waitress
Famiglia Italian Restaurant
Pinole, CA
01.2019 - 03.2020
- Provided exceptional customer service to enhance dining experiences.
- Maintained cleanliness and organization of dining area to ensure guest satisfaction.
- Collaborated with kitchen staff to deliver timely and accurate food service.
- Handled customer inquiries and concerns promptly, resolving issues to maintain loyalty.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
Richmond High School
Richmond, CA2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Appointment scheduling
- Multi-line telephone operation
- Positive and professional
Timeline
Receptionist
Lifelong Medical Care
10.2023 - Current
Receptionist
Western Dental & Orthodontics
05.2023 - 10.2023
Receptionist
Greenridge Senior Care
03.2020 - 05.2023
Waitress
Famiglia Italian Restaurant
01.2019 - 03.2020
High School Diploma -
Richmond High School