Jennifer Carpenter
Morrisonville,NY
Summary
Dedicated medical assistant with expertise in HIPAA compliance and patient registration. Committed to enhancing patient experiences through effective appointment scheduling and exceptional customer service.
Overview
23
23
years of professional experience
Work History
Medical Assistant
Whitman Medical Practice
PLATTSBURGH, NY
01.2025 - Current
- Maintained accurate medical records through efficient filing, charting, transcription, and data entry, supporting quality patient care.
- Managed patient appointments and organized schedules efficiently to maximize workflow.
- Answered phones, scheduled appointments, and facilitated patient flow, enhancing overall patient experience.
- Registered new patients into practice management software program accurately entering demographic information.
- Processed insurance information and addressed billing inquiries, ensuring clear communication and timely resolution.
Fitzpatrick Cancer Center CVPH
Charleen Tuthill
Plattsburgh, NY
04.2020 - 12.2024
- Scheduled patient appointments using electronic health record system.
- Managed patient check-in and check-out processes efficiently.
- Provided exceptional customer service to enhance patient experience consistently.
- Resolved patient inquiries and issues with knowledgeable, friendly service to enhance overall satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Proposed ideas and solutions that improved team collaboration and service delivery.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Assistant Director of Activities/Certified Nursing Assistant
Meadowbrook Nursing Home
Plattsburgh, NY
06.2003 - 04.2020
- Coordinated daily activities and events to boost resident engagement.
- Developed tailored activity schedules based on resident interests and needs.
- Facilitated communication among staff, residents, and families regarding scheduled activities.
- Supervised volunteers during events to ensure operational efficiency.
- Evaluated resident feedback to improve future activity offerings.
- Collaborated with healthcare staff to align activities with resident care plans.
- Managed supplies and resources necessary for various recreational programs.
- Oversaw recreational trips outside of the facility according to established guidelines.
- Maintained attendance records and analyzed client satisfaction surveys to enhance program offerings.
- Oversaw daily operations, ensuring timely completion of staff tasks to enhance resident engagement. the daily activities of the staff to ensure that all tasks were completed in a timely manner.
- Created, implemented and evaluated programs designed to meet the needs of residents in long-term care facilities.
- Conducted assessments of residents' preferences, interests, abilities and individual needs.
- Planned and published a calendar of events for the facility.
- Interacted with patients and families by addressing questions and concerns.
- Assisted residents with daily living activities and personal care needs.
- Provided emotional support and companionship to residents in need.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Education
High School Diploma -
Plattsburgh High School
06-1994
Skills
- Electronic health records
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Healthcare coordination
- Time management
- Customer service excellence
- Attention to detail
- Problem solving
Timeline
Medical Assistant
Whitman Medical Practice
01.2025 - Current
Fitzpatrick Cancer Center CVPH
Charleen Tuthill
04.2020 - 12.2024
Assistant Director of Activities/Certified Nursing Assistant
Meadowbrook Nursing Home
06.2003 - 04.2020
High School Diploma -
Plattsburgh High School