Detail-oriented professional with strong problem-solving and multitasking abilities. Proficient in MS Office and effective communication, consistently delivering high-quality service and timely project updates. Detail-oriented administrative professional with a history of managing office operations and customer service excellence. Demonstrated ability to coordinate projects, maintain accurate records, and support team effectiveness through strong organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Technician
Aris Water Midstream
Carlsbad
04.2023 - Current
Documented service reports outlining performed repairs and maintenance.
Addressed client service inquiries effectively through regular communication.
Updated management on progress of assigned projects and tasks consistently.
Responded swiftly to emergency situations requiring immediate intervention.
Resolved customer inquiries promptly while ensuring high-quality service.
Consistently applied company safety policies during daily operations.
Administrative Assistant
Bureau of Land Management
Carlsbad
05.2020 - 04.2023
Some Remote Work
Managed scheduling and coordination of office meetings and appointments.
Assisted in the preparation of documents and reports for land management activities.
Organized and maintained electronic filing systems for efficient document retrieval.
Trained new employees on office procedures and administrative protocols effectively.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Handled confidential documents in an organized fashion according to established protocol.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Processed invoices for payment using accounting software applications.
Coordinated mailings including sorting mail, preparing packages for shipping via courier service.
GIS Analyst
Bureau of Land Management
Carlsbad
05.2019 - 05.2020
Developed and maintained GIS databases for accurate mapping of land resources.
Collaborated with cross-functional teams to integrate GIS technology into planning efforts.
Provided training and support to staff on GIS tools and best practices.
Ensured compliance with federal regulations in all GIS-related projects and documentation.
Collected, created, edited and processed spatial data to support geographic information system emergency management.
Developed GIS databases for public and private clients using ArcGIS software.
Implemented GIS workflow solutions across multiple departments within an organization.
Circulation District Manager
Carlsbad Current-Argus
Carlsbad
09.2017 - 04.2019
Some Remote Work
Led district operations to ensure compliance with company policies and procedures.
Coordinated inventory management processes to maintain product availability and accuracy.
Fostered relationships with local vendors to strengthen supply chain effectiveness.
Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
Mentored team members by demonstrating best practices for sales and customer service.
Supported sales team members to drive growth and development.
Coordinated Daily Field Reports (DFRs) and distributed to clients.