Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Carrero

Kissimmee

Summary

Dynamic customer service professional with a proven track record at Elite Trading LLC, excelling in relationship building and problem-solving. Adept at data management and payment processing, I effectively resolved customer issues, enhancing satisfaction and loyalty. Fluent in Spanish, I thrive in fast-paced environments, consistently delivering exceptional service and support.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Elite trading llc
Orlando
01.2023 - Current
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Updated databases with new and modified customer data.
  • Collected deposits or payments and arranged for billing.

COLLECTOR

LESCHACK & GRODENSKY P.C.
NEW YORK
01.2007 - 05.2009
  • Answered high volume of incoming calls
  • Contacted debtors regarding overdue national grid, lipa & hubbard accounts
  • Provided customers service to all clients
  • Acted as dispute resolution coordinator
  • Responsible for data reentry and filling of collection accounts
  • Prepared and mailed monthly invoices to all assigned debtors
  • Reviewed accruing to update all files
  • Assisted walk in with any situation regarding there account
  • Preformed other general office duties as required

PROMOTER MODEL / SALES ASSOCIATE

URDAN BOX OFFICE INC. / LATIN FLAVA RECORDS
NEW YORK
09.2003 - 12.2006
  • Responsible for promoting record label products
  • Team leader for promoting and distribution team of 5 associates
  • Traveled to all promotional locations with in the U.S
  • Distributed promotional material at events
  • Represented major record label artists at premier shows and other public engagements

FRONT DESK RECEPTIONIST

SAL SOUL HAIR DESIGN
QUEENS
07.2001 - 10.2002
  • Answered high volume of incoming calls
  • Made appointments according to availability
  • Ordered large volumes of beauty supplies
  • Maintained inventory of shops supplies
  • Created and maintained filling systems
  • Assisted head stylist as necessary

Education

DIPLOMA -

Lagaurdia Commuity College
Brooklyn, NY
06.2003

Skills

  • MICROSOFT WINDOWS
  • PHONE SKILLS
  • COPY/FAX MACHINE
  • MEDIUM TYPING
  • FLUENT IN SPANISH
  • FAST LEARNER
  • Customer service
  • Data management
  • Dispute resolution
  • Payment processing
  • Relationship building
  • Problem solving
  • Microsoft Excel
  • Credit card payment processing

Timeline

Customer Service Representative

Elite trading llc
01.2023 - Current

COLLECTOR

LESCHACK & GRODENSKY P.C.
01.2007 - 05.2009

PROMOTER MODEL / SALES ASSOCIATE

URDAN BOX OFFICE INC. / LATIN FLAVA RECORDS
09.2003 - 12.2006

FRONT DESK RECEPTIONIST

SAL SOUL HAIR DESIGN
07.2001 - 10.2002

DIPLOMA -

Lagaurdia Commuity College

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