Jennifer Carter
Carey,OH
Summary
Dedicated professional with extensive experience in environmental services at Blanchard Valley Hospital. Proven ability to enhance patient satisfaction through exceptional customer service and rigorous sanitization techniques. Skilled in staff training and health compliance, consistently prioritizing safety and cleanliness to create welcoming environments for patients and families.
Overview
33
33
years of professional experience
Work History
Environmental Services Housekeeper
Blanchard Valley Hospital
05.2020 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
Secretary
Our Lady Of Consolation
09.2019 - 04.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Nursing Assistant
The Heritage
09.1992 - 09.2013
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented care actions by completing records and logs in medical software system.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Participated in professional development sessions, staying current with best practices in patient care.
- Reinforced positive care environment by engaging patients in meaningful activities and conversations.
- Supported end-of-life care, offering emotional support to patients and families during difficult times.
- Improved patient comfort and safety by assisting with daily living activities, such as bathing and dressing.
Education
Diploma - College Prep
Carey High School
Carey, OH05.1991
Skills
- Customer service
- Cleaning techniques
- Health and safety compliance
- Customer service-focused
- Excellent oral and written communication
- Staff training
- Multitasking and organization
- Safety protocols
- Sanitization techniques
- Multitasking and prioritizing
- Professional and courteous
Timeline
Environmental Services Housekeeper
Blanchard Valley Hospital
05.2020 - Current
Secretary
Our Lady Of Consolation
09.2019 - 04.2020
Nursing Assistant
The Heritage
09.1992 - 09.2013
Diploma - College Prep
Carey High School