Jennifer Casey
Norwich,CT
Summary
Successful Pharmacy Liaison and Nationally certified Technician bringing 19 years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Liaison
Shields Health Solutions
05.2019 - Current
- Provide care to clinic patients by providing a full suite of custom medication management services
- As a member of the clinic team, work alongside hospital clinicians to serve patients both face-to-face and over the phone
- Trained and assisted new employees with Shields workflow
- Educate prospective pharmacy patients on how hospital serves patients and improves their overall care
- Grow the specialty pharmacies patient population
- Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions.
- Maintained up-to-date knowledge of local laws and regulations pertaining to the practice of pharmacy.
- Facilitated communication between pharmacists, physicians, nurses, and other healthcare professionals regarding patient care plans.
Nationally Certified Pharmacy Technician
Genoa Healthcare
New London
01.2014 - 01.2019
- Certified technician generates and fill prescriptions, bill and manage insurance claims including but not limited to Prior Authorizations, compound medications, counsel customers, and answered customer phone calls
- Trained new employees in effective techniques, policies, and customer relations.
Education
Bachelor of Science (BS) - Biology
Eastern Connecticut State University
05.2011
Skills
- Detail Oriented
- Medication knowledge
- Workflow Optimization
- FDA compliance
- Insurance Billing
- Regulatory Compliance
- Team Collaboration
- Problem-solving skills
Professional Skills Profile
- 16+ years of experience as a licensed pharmacy technician.
- Highly experienced in patient data entry including billing, prior authorizations, and financial assistance
- 16 years of experience with customer service.
- Extensive knowledge of medical, drug (both prescription and OTC), and billing terminologies, facts, and policies.
- Widespread knowledge in handling insurance claims, including Medicare/Medicaid, and worker's compensation.
- Proficient in Microsoft Word, Excel, PowerPoint, and Minitab.
- Can work very well both independently and with team members.
- Can successfully work and communicate with both the public and medical offices.
- Hard working, reliable, always on time.
References
Available upon request
Certification
- Nationally certified Pharmacy Technician since 2014
Timeline
Pharmacy Liaison
Shields Health Solutions
05.2019 - Current
Nationally Certified Pharmacy Technician
Genoa Healthcare
01.2014 - 01.2019
Bachelor of Science (BS) - Biology
Eastern Connecticut State University