JENNIFER CASTRO
ALHAMBRA,California
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Associate
Fabletics
03.2023 - Current
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sr. Loan Processor
Calcap Financial
01.2021 - 12.2022
- Gathering information for the loan application -Evaluating credit histories, background and OFAC reports -Collecting data from clients such as their assets, Track records/experience to fill in information for the loan application
- Pre-Underwrite and review file documentation for missing or erroneous information
- Meeting loan application deadlines -Assisting Loa Officer with requests and tasks needed to complete and process applications.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
Real Estate Processor III
Financial Partners Credit
08.2016 - 11.2020
- Review and analyze the results obtained by Secondary Market Investors Automated Underwriting Decision systems
- Based upon the type of loan being requested, verifies income, cash reserves, credit report, property value and title, source of down payment obtain and review escrow instructions
- Complete Loan Origination System Path requirements prior to submitting application for underwriting review and assessment
- Contact member a minimum of once a week
- Contact members to review loan approval and discuss any outstanding loan approval conditions
- Process and analyze real estate documentation and applications -Review appraisal, preliminary title, credit reports, escrow instructions and verification of employment and deposits when applicable to determine acceptability regarding program parameters.
Sr Loan Specialist
Bank Of America Home Loans
11.2002 - 08.2016
- Delivered high levels of customer service to facilitate smooth processes.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Submitted loan applications to underwriter for verification and recommendations.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Performed daily maintenance of loan applicant database.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
Education
Medical Terminology/Medical Assistant
ELA Occupational Center
East Los Angeles06.2024
High School Diploma - Business Accounting
Woodrow Wilson High School
06.1998
Skills
- Customer Service
- Teamwork and Collaboration
- Borrower Correspondence
- Mortgage Loan Software
- Credit Reports
- Risk Management
- Property Inspection Requirements
- Interpersonal Communication
- Attention to Detail
- Time Management
- Customer Communication
- Problem Solving
- Decision Making
- Organizational Policies
- Merchandise Financing
- Thorough Knowledge of Product
- Building Customer Loyalty
- Available Nights, Weekends and Holidays
- Store Policies and Procedures
Certification
- typing of 44 WPM
Languages
Spanish
Professional Working
Timeline
Store Associate
Fabletics
03.2023 - Current
Sr. Loan Processor
Calcap Financial
01.2021 - 12.2022
Real Estate Processor III
Financial Partners Credit
08.2016 - 11.2020
Sr Loan Specialist
Bank Of America Home Loans
11.2002 - 08.2016
Medical Terminology/Medical Assistant
ELA Occupational Center
High School Diploma - Business Accounting
Woodrow Wilson High School
- typing of 44 WPM
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