Jennifer Cate
Tinley Park,IL
Summary
Inside Sales Manager with over 15 years of experience establishing and enforcing service standards and team goals. Maintained expert product knowledge to address customer needs and optimize business retention. Built, led and motivated teams to excel in competitive environments.
Overview
19
19
years of professional experience
Work History
Regional Inside Sales Manager
ASC Engineered Solutions
05.2011 - Current
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Updated accounts and maintained long-term relationships with clients.
- Scheduled and led department staff meetings, trainings and functions to encourage and inspire staff.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Coordinated activities and projects to plan sales department operations and meet timelines.
Inside Sales Representative
Chicago Fluid System Technologies
05.2008 - 05.2011
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Provide technical support to customers
- Schedule and track shipments
- Prepared cost proposals to submit to clients and secure new business.
Assistant Plumbing Department Manager/Inventory Specialist
Menards
11.2004 - 05.2008
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Education
Bachelor of Science - Psychology
University of Phoenix
11.2010
Skills
- Customer Order Management
- Continuous Improvement Strategies
- Teamwork and Collaboration
- Strong Communication and Interpersonal Skills
- Technical Support
- Inventory Management
- Proficient with Microsoft Office
- Management and Department Leadership
- Organized with strong attention to detail
- Customer Support
- Order Processing and Management of Accounts
Timeline
Regional Inside Sales Manager
ASC Engineered Solutions
05.2011 - Current
Inside Sales Representative
Chicago Fluid System Technologies
05.2008 - 05.2011
Assistant Plumbing Department Manager/Inventory Specialist
Menards
11.2004 - 05.2008
Bachelor of Science - Psychology
University of Phoenix
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