Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic
Jennifer Cate

Jennifer Cate

Tinley Park,IL

Summary

Experienced Regional Inside Sales Manager with ASC Engineered Solutions, skilled in account management and employee training. Proven track record in implementing ERP systems and enhancing client retention through strong communication. Adept at coordinating projects and providing technical support, driving continuous improvement in sales operations.

Overview

21
21
years of professional experience

Work History

Regional Inside Sales Manager

ASC Engineered Solutions
Romeoville, IL
05.2011 - Current
  • Implemented the M3/ERP system and trained employees on functionality
  • Updated accounts and maintained long-term relationships with clients
  • Scheduled and led department staff meetings, trainings and functions to encourage and inspire staff
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention
  • Coordinated activities and projects to plan sales department operations and meet timelines
  • Prepared cost proposals to submit to clients and secure new business
  • Provided technical support to customers; scheduled and tracked shipments

Inside Sales Representative

Chicago Fluid System Technologies
Glendale Heights, IL
05.2008 - 05.2011
  • Answered customers' questions regarding products, prices, and availability
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
  • Managed friendly and professional customer interactions
  • Customer order management and account support

Assistant Plumbing Department Manager / Inventory Specialist

Menards
Bridgeview, IL
11.2004 - 05.2008
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
  • Coached sales associates in product specifications, sales incentives, and selling techniques
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up
  • Handled difficult customer situations with professionalism, consistently meeting first-call resolution metrics
  • Audited and corrected discrepancies in inventory numbers; completed daily cycle counts to maintain accuracy

Education

Bachelor of Science - Psychology

University of Phoenix
Tempe, AZ
11.2010

Skills

  • Customer order management
  • Continuous improvement strategies
  • Teamwork and collaboration
  • Communication and interpersonal skills
  • Technical support and inventory management
  • Microsoft Office proficiency
  • Department leadership
  • Attention to detail
  • Customer support and order processing
  • Account management
  • Employee training
  • Relationship management
  • Project coordination
  • Data analysis
  • Team leadership
  • Coaching and mentoring
  • Cross-functional collaboration
  • Database management

Professional References

  • Elizabeth Rodriguez, Former Manager, Colleague, Mentor, 779-264-6072
  • Jeff Hoese, Colleague, 708-913-3996
  • Debi Skyberg, Former Manager, Colleague, Mentor, 219-239-0138

Timeline

Regional Inside Sales Manager

ASC Engineered Solutions
05.2011 - Current

Inside Sales Representative

Chicago Fluid System Technologies
05.2008 - 05.2011

Assistant Plumbing Department Manager / Inventory Specialist

Menards
11.2004 - 05.2008

Bachelor of Science - Psychology

University of Phoenix

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