Dedicated and empathetic Certified Medical Assistant offering experience in direct patient care and medical office experience. Committed to obtaining highest level of patient satisfaction. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
9
9
years of professional experience
Work History
Certified Medical Assistant
Logan Health WalkIn Clinic/Primary Care
Kalispell, MT
2020.08 - Current
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Responded to patient callbacks and phone-in prescription refill requests.
Office Manager
Automotive Professionals
Columbia Falls, MT
2015.08 - 2020.08
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Administered payroll and maintained proper documentation of employee personnel.
Monitored payments due from clients and promptly contacted clients with past due payments.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Education
Certificate of Applied Science - Medical Assisting
Flathead Valley Community College
Kalispell, MT
05.2020
Skills
HIPAA compliance
Medical terminology
Inventory and supply management
Specimens collection and processing
Catheter change and preparation
Wound care and irrigation
Venipuncture and phlebotomy
Electrocardiography (EKG)
Quick problem solver
IV discontinuation
Calm and level-headed under duress
Certified in Basic Life Support (BLS)
Professional bedside manner
Timeline
Certified Medical Assistant
Logan Health WalkIn Clinic/Primary Care
2020.08 - Current
Office Manager
Automotive Professionals
2015.08 - 2020.08
Certificate of Applied Science - Medical Assisting
Flathead Valley Community College
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