Jennifer Clark
Waterbury,VT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
Balance Massage Center And School
01.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Peer leadership and support.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Store Manager
KPH Healthcare Services
07.2013 - 02.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Shift Supervisor
KPH Healthcare Services
10.2011 - 07.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Completed cash and credit card transactions accurately using POS software.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Education
Certification - Anatomy And Pathology
Balance Massage School Of Vermont
Waterbury, VT06.2021
High School Diploma -
Harwood Union High School
Moretown, VT06.1992
Skills
- Customer Service
- Office Administration
- Organizational Skills
- Customer Relations
- Relationship Building
- Conflict Management
- Staff hiring
- Training and coaching
- Office Management
Certification
- CMT - Certified Massage Therapist
- Reiki Practitioner
- Certified Trauma Support Person
- Certified Tuning Fork Sound Healing
Timeline
Office Manager
Balance Massage Center And School
01.2021 - Current
Assistant Store Manager
KPH Healthcare Services
07.2013 - 02.2021
Shift Supervisor
KPH Healthcare Services
10.2011 - 07.2013
Certification - Anatomy And Pathology
Balance Massage School Of Vermont
High School Diploma -
Harwood Union High School
- CMT - Certified Massage Therapist
- Reiki Practitioner
- Certified Trauma Support Person
- Certified Tuning Fork Sound Healing
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