Jennifer Clark
Monroe,WA
Summary
Dynamic healthcare professional with extensive experience in medical billing and coding at NuWest Healthcare. Proven track record in managing accounts receivable and resolving claim denials, while delivering exceptional customer service. Skilled in CPT and ICD-10 coding, with strong communication abilities that enhance patient care coordination and streamline billing operations.
Overview
22
22
years of professional experience
Work History
Referral Coordinator/Claim Denials
NuWest Healthcare
Everett, WA
11.2019 - 12.2024
- Posted payments and charges on accounts, utilizing ICD 10 and CPT coding.
- Coordinated patient referrals to ensure timely access to healthcare services.
- Managed communication between healthcare providers and patients effectively.
- Billed all major insurance companies independently and promptly.
- Managed all Accounts Receivable for private and insurance claims as required.
- Processed daily Medicare Part A and Part B Medicaid claims.
- Verified insurance benefits and addressed claim denials effectively.
- Delivered exceptional customer service to patients, doctors, medical assistants, and insurance representatives.
Accounts Receivable
Bethany of the Northwest
Everett, WA
01.2017 - 10.2019
- Responsible for all aspects of admitting and discharge in skilled nursing facility.
- Independently worked on Accounts Receivable.
- Billed Medicare Part A and Part B Medicaid claims on daily basis.
- Researched and resolved discrepancies in accounts receivable balances.
- Audited accounts receivable balances for assigned accounts regularly.
Bluecard Customer Service
Premera Blue Cross, BCBS Association
Bothell, Washington
01.2013 - 12.2016
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Billing Manager
Spine Institute Northwest
Bothell, WA
01.2009 - 04.2012
- Responsible for posting payments, charges on accounts ICD 10 and CPT coding.
- Independently billed all major insurance companies in a timely matter.
- Worked all Accounts Receivable both private and insurance as needed.
- Managed billing operations for a leading spine care provider.
- Coordinated insurance verification and patient billing inquiries efficiently.
Billing Manager
SupportMed Inc
Everett, WA
01.2003 - 12.2008
- Responsible for all aspects of patient billing and data entry.
- Independently posted charges and payments to correct accounts.
- Billed and re-billed all insurances both electronically and on paper.
Education
General - Economics and bookkeeping
Everett Community College
Everett, WA05.2011
Diploma -
East Valley High School
Yakima, WA01-1991
Skills
- Medical billing and coding
- Patient care coordination
- CPT and ICD-10 coding
- Healthcare documentation management
- HIPAA compliance
- Office management
- Insurance verification and claims processing
- Accounts receivable management
- Effective communication
- Attention to detail
- Time management
- Problem-solving
- Pre-authorizations and precertification
- Medical terminology expertise
- Physician authorizations
- Bilingual Spanish
- Outbound communication
- Electronic patient chart management
- Referral tracking systems
- Customer service
Languages
Spanish, Fluent
Timeline
Referral Coordinator/Claim Denials
NuWest Healthcare
11.2019 - 12.2024
Accounts Receivable
Bethany of the Northwest
01.2017 - 10.2019
Bluecard Customer Service
Premera Blue Cross, BCBS Association
01.2013 - 12.2016
Billing Manager
Spine Institute Northwest
01.2009 - 04.2012
Billing Manager
SupportMed Inc
01.2003 - 12.2008
General - Economics and bookkeeping
Everett Community College
Diploma -
East Valley High School