Jennifer Claseman

Monthly A/R reports for our profit and loss . Debt collections , maintained our quickbooks systems with daily accounts receivable . Write offs in quickbooks and detailed information of what occurred then filed and sent to the accountant. Multiple Government agencies billed for our in home care agency ( Long term Care policies ,Medicaid, VA and the guide program through Medicare -through 3rd party).

In addition to the parts of of my finance job, I was also responsible for write ups for employees , helping with policies maintaining client relationships through regular phone calls and visits.

I was responsible for our mandatory state classes for Medicaid and our own company classes.

Special events for our company that entailed set up , talking to mass members of the senior community and Veteran communities , making our company table and networking in the health care communities.

Key holder and on with alarm systems for our office.

Also , part of the team that set up appointments to get client agreements.

Helping employees get set up with their clock in and out apps, I gave drug test and maintained our office.

• Coordinated care plans for clients, ensuring personalized service delivery and adherence to regulatory standards.
• Trained and mentored staff on best practices in home care and client interaction techniques.
• Developed operational protocols that enhanced efficiency in daily scheduling and resource management.
• Implemented quality assurance measures to improve service reliability and client satisfaction ratings.
• Analyzed client feedback to identify areas for service improvement and enhance overall care experience.
• Managed compliance with state regulations, maintaining high standards of safety and service excellence.

My job entailed being a key holder, answering phones , filing , compliance , caregiving , main person for troubleshooting of computers, did everything that my boss needed me to do. I started on quickbooks and basic excel. Data entry for billing , created invoices , debt collection.

• Supported daily operations through efficient document management and communication with clients and caregivers.
• Optimized supply management processes to ensure availability of necessary office resources.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Developed comprehensive filing system that significantly improved document retrieval times.
• Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
• Streamlined invoice processing, reducing average payment turnaround time.