Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Coleman

Shreveport,LA

Summary

Dedicated Customer relations professional with history of meeting company goals while utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Experienced Customer solutions specialist with over 30 years of experience in clerical and customer relations. Excellent reputation for resolving problems and improving customer satisfaction. I am Enthusiastically eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I am motivated to learn, grow and excel in.

Overview

23
23
years of professional experience

Work History

Senior Lead Financial Counselor

Ochsner LSU Health
Shreveport, LA
10.2017 - Current
  • I place high values in helping our clients and our Communities.This position involves prescreening uninsured patients to determine their eligibility for Medicaid or any other state funded programs available to them.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Successfully managed high volumes of client-facing interactions and established strong connection with physicians, medical staff and patients.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Training new employees on multiple medical billing programs and data entry software.
  • Carry out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Received and routed business correspondence to correct departments and staff members.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Customer Collection/Billing Team Lead

Centurylink
Shreveport, LA
04.2011 - 10.2016
  • Handled high volume of in-bound supervisor calls pertaining to reconciliation of delinquent accounts, payments, new service,disconnects, restores, and account adjustments.
  • Supervised 10 to 15 team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Customer Service Representative

VERIZON WIRELESS
Shreveport, LA
05.2007 - 03.2010
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.

Customer Service Specialist

U S Support Company
Shreveport, LA
10.2004 - 05.2007
  • Handling a high volume of calls from customers with concerns of accounts, new services, interruptions with home/ business services, and technical difficulties with phone, internet, cable, and computer systems
  • Schedule dispatch date and time for technician arrival.
  • Address customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Handle calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Hostess/Server

Harrahs La Downs
Bossier City, LA
07.1999 - 10.2004
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.

Studio

Highpoint Recording Studio
Shreveport, Louisiana
05.1997 - 07.1999
  • Answering the phone, scheduling appointments, filing of documents, typing/ printing documents, and all other general office responsibilities.
  • Confirmed appointments, communicated with clients and updated client records.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

Education

No Degree - Business Management

Southern University At Shreveport
Shreveport, LA

Skills

  • Excellent Customer Service
  • Amazing Communication skills
  • Knowledge of Epic system
  • Medical Records
  • Insurance Verification
  • Medical Billing
  • EMR Systems
  • Hospital Experience
  • Medical terminology
  • Microsoft Access
  • Computer skills
  • Microsoft Office/Excel/ Word/ Spreadsheet
  • Multiple phone line

Timeline

Senior Lead Financial Counselor

Ochsner LSU Health
10.2017 - Current

Customer Collection/Billing Team Lead

Centurylink
04.2011 - 10.2016

Customer Service Representative

VERIZON WIRELESS
05.2007 - 03.2010

Customer Service Specialist

U S Support Company
10.2004 - 05.2007

Hostess/Server

Harrahs La Downs
07.1999 - 10.2004

Studio

Highpoint Recording Studio
05.1997 - 07.1999

No Degree - Business Management

Southern University At Shreveport

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