Baseball
Hi, I’m
Jennifer Congilaro
The mind is everything. What you think, you become.
Gautama Buddha
Summary
Accomplished Operations Coordinator with a proven track record at ComTec Solutions, enhancing client loyalty and boosting productivity through effective process improvements and team training. Skilled in scheduling management and fostering strong relationships, I excel in streamlining operations and maximizing resource utilization, significantly improving customer satisfaction and operational efficiency.
Overview
8
years of professional experience
Work History
ComTec Solutions
Operations Coordinator
08.2021 - 09.2023
Job overview
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Streamlined operations by implementing efficient processes and procedures.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Maximized resource utilization by monitoring staff schedules and allocating tasks effectively.
- Provided direction and guidance to internal teams in order to achieve targets.
East House
Independent Living Coordinator
04.2019 - 08.2021
Job overview
- Enhanced residents'' independence by providing comprehensive needs assessments and personalized support plans.
- Increased community engagement for residents through organizing social events and connecting them to local resources.
- Collaborated with healthcare professionals to ensure residents received appropriate medical care and support services.
- Promoted a supportive living environment by addressing concerns, mediating conflicts, and fostering positive relationships among residents.
- Developed strong relationships with local organizations, expanding available resources for residents in need of additional support.
- Provided crisis intervention when necessary, ensuring resident safety and well-being during challenging situations.
- Conducted regular home visits to assess living conditions, provide support, and identify any needed interventions.
Fidelis Care New York
Mental Health Support Worker, HARP Program
01.2016 - 04.2018
Job overview
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Liaised between clinical staff and community organizations to coordinate care for patients transitioning from hospitalization back into the community setting.
Education
Roberts Wesleyan CollegeRochester, NY
Bachelor of Science from Social Work
05.2019
Skills
- Scheduling Management
- Project Scheduling
- Team Training
- Process Improvements
- Crisis Intervention
- Patient Advocacy
- Care Coordination
- Substance abuse support
- Motivational Interviewing
- Care Plan Development
- Case management proficiency
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceHealthcare benefitsPersonal development programsCareer advancementInterests
Timeline
Operations Coordinator
ComTec Solutions
08.2021 - 09.2023
Independent Living Coordinator
East House
04.2019 - 08.2021
Mental Health Support Worker, HARP Program
Fidelis Care New York
01.2016 - 04.2018
Roberts Wesleyan College
Bachelor of Science from Social Work
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