Jennifer Conley
Lafayette,Indiana
Summary
Dedicated professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 17 years of relevant work experience to your team. Bringing skills in oral and written communication, active listening and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position.
Overview
15
15
years of professional experience
1
1
Certification
Work History
UST
IU Health Arnett Hospital
09.2008 - Current
- To meet performance, quality and service expectations of the IU Health promise.
- Offered hands-on assistance to family members, patients and team members, assessing needs, and maintaining current knowledge.
- Facilitated discharges and admissions to the unit and assisted members of the interdisciplinary team with rounds.
- Act as a general unit resource for staff, patients and families.
- Promptly answered constant flow of staff , families and patients calls with minimal wait times.
- Utilize multidisciplinary communication where everyone can share their feedback and offer details on the unit, assist nursing staff in caring for patients when needed.
- Ensuring the unit has appropriate supplies and locating patient specific supplies when necessary. Responsible for ordering supplies for clerical and nutrition to our unit daily and as needed.
- Trained staff on what the UST role is and mentored participation in exercises focused on developing key skills for staff to be successful.
- Actively listened to patients , families and team members, and handled concerns quickly and escalated major issues to supervisor.
- Updated databases to handle patient data each day and coordinated with Lifeline, social work , case management and the RN for patients discharging to facilities.
Education
High School Diploma -
North Motgomery HIgh School
Crawfordsville, IN06.1990
Skills
- Document Filing
- Patient Greeting
- Customer Experience
- Outbound Calling
- Policy and Procedure Adherence
- Appointment Scheduling
- Patient Admitting
- Call Transfers
- Telephone Triage
- Office Supplies and Inventory
- Organization and Time Management
- Spreadsheet Tracking
- Clerical and Filing Support
- Merchandise Orders and Exchanges
- Customer Service
Additional Information
I volunteer endlessly through work opportunities with IU Health and on my own personal areas. I am an huge advocate for the homeless and have volunteered at our local LTHC for many years. I recently joined Convoy of Hope as a volunteer to the community event in 2024. I have set up money fundraisers for The National Kidney Society, LTHC, and the Lymphoma/ Leukemia Society. I also volunteer at my church with many needs including Jubilee Christmas where we provide gifts and food to 100 families each year. I also volunteer to make food for families grieving, sick or in need. .I joined the first Camp Good Grief through IU Health in 2024 for children that have had a loss of a family member. These things mean so much to me and helping people in need is always on my heart.
Certification
Basic Life Support Certification
Timeline
UST
IU Health Arnett Hospital
09.2008 - Current
High School Diploma -
North Motgomery HIgh School