Jennifer Connelly
Portville,NY
Summary
Flexible, results-oriented Manager offering focused leadership with operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
28
28
years of professional experience
Work History
Restaurant General Manager
Carrols
Yorkshire, NY
06.2010 - Current
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Set clear expectations and created positive working environment for employees.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maintained facility and grounds to present positive image.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Led and directed team members on effective methods, operations and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
Associate of Science - Medical Office Technology
Jamestown Community College
Olean, NY08.2014
Associate of Science - Business Administration
Jamestown Community College
Olean, NY01.1994
Skills
- Scheduling Staff
- Supply Ordering and Management
- Quality Assurance
- Inventory Management
- Recruitment and Hiring
- Employee Performance Evaluations
- Equipment Maintenance and Repair
- Training and Onboarding
- Performance Improvement
- Health Code Compliance
- Documentation and Record
- Payroll Administration
- Coaching and Mentoring
- Written and Verbal Communication
- Critical Thinking
Timeline
Restaurant General Manager
Carrols
06.2010 - Current
Associate of Science - Medical Office Technology
Jamestown Community College
Associate of Science - Business Administration
Jamestown Community College