Jennifer Conrad
Centralia,MO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level work-from-home Customer Service position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Sales Associate
Goodwill Of North Georgia
01.2023 - 07.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Seasonal Floor Associate
Kohls Department Store
08.2022 - 12.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Located merchandise across various stores to address customer needs.
Cashier
Publix Grocery Store
03.2018 - 03.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Kohls Department Store
10.2014 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Kohls
04.2012 - 07.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Shift Leader
Speedway Super America
04.2010 - 06.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collected, arranged, and input information into database system.
Crew Team Member
Burger King
06.2009 - 04.2010
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Front Desk Attendant
Normandale Community College
08.2008 - 05.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered multi-line phone system and enthusiastically greeted callers.
Sales Associate
Godiva Chocolatier Inc
04.2004 - 09.2008
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Barista
Dunn Bros Coffee
07.2002 - 09.2002
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Roasted coffee beans, using a Professional Grade coffee roaster for to provide various roast blends for store use and customer purchases.
Administrative Assistant
US Bank Home Mortgage
01.2002 - 07.2002
- Managed filing system, entered data and completed other clerical tasks.
- Utilized basic mathematical calculations to correctly enter interest rates and other data into the data system.
Barista
Caribou Coffee
08.2001 - 02.2002
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Promoted additional items with beverages, increasing store sales.
Bakery Assistant
Thrift Way Foods
09.2000 - 02.2001
- Operated commercial kitchen equipment and tools.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
Enlisted Soldier
Army National Guard MN
01.2000 - 10.2000
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Upheld United States Army dress and appearance regulations for professional appearance.
Barista
Starbucks
02.2000 - 05.2000
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Promoted additional items with beverages, increasing store sales.
- Packaged bagels, muffins and other food items for customer purchase.
Education
No Degree - Culinary Arts
Le Cordon Bleu At Brown College
Mendota Heights, MNNo Degree - Fine Arts And Theatre
University of Wisconsin - Eau Claire
Eau Claire, WINo Degree - Creative Writing
Normandale Community College
Bloomington, MN06.2026
High School Diploma -
Robbinsdale Cooper Senior High School
New Hope, MN06.1998
Skills
- Excellent People Skills
- Cash Register Operation
- Multitasking Strengths
- Stocking and Replenishing
- Complex Problem-Solving
- Conflict Resolution
- POS System Operations
- Persuasive Selling
- Data Entry
- Customer Service
- Administrative Skills
Languages
French
Limited Working
Affiliations
Girl Scouts USA
Phi Theta Kappa
National Honor Society
French National Honor Society
Daughter of the American Revolution
Timeline
Sales Associate
Goodwill Of North Georgia
01.2023 - 07.2023
Seasonal Floor Associate
Kohls Department Store
08.2022 - 12.2022
Cashier
Publix Grocery Store
03.2018 - 03.2020
Cashier
Kohls Department Store
10.2014 - 12.2017
Cashier
Kohls
04.2012 - 07.2014
Shift Leader
Speedway Super America
04.2010 - 06.2013
Crew Team Member
Burger King
06.2009 - 04.2010
Front Desk Attendant
Normandale Community College
08.2008 - 05.2009
Sales Associate
Godiva Chocolatier Inc
04.2004 - 09.2008
Barista
Dunn Bros Coffee
07.2002 - 09.2002
Administrative Assistant
US Bank Home Mortgage
01.2002 - 07.2002
Barista
Caribou Coffee
08.2001 - 02.2002
Bakery Assistant
Thrift Way Foods
09.2000 - 02.2001
Barista
Starbucks
02.2000 - 05.2000
Enlisted Soldier
Army National Guard MN
01.2000 - 10.2000
No Degree - Culinary Arts
Le Cordon Bleu At Brown College
No Degree - Fine Arts And Theatre
University of Wisconsin - Eau Claire
No Degree - Creative Writing
Normandale Community College
High School Diploma -
Robbinsdale Cooper Senior High School
Creative Writing
I enjoy many facets of the creative genius. I have had education in composition, literature, and creative writing skills. It was a delight and pleasure to study, and I enjoy it still today.
Creative Writing
I enjoy many facets of the creative genius. I have had education in composition, literature, and creative writing skills. It was a delight and pleasure to study, and I enjoy it still today.
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