Jennifer Cooper
4190 Haverhill,MI
Summary
Proven server and driver with a strong work ethic and exceptional customer service skills, honed at companies like IHOP. Excelled in guest engagement and team collaboration, significantly enhancing dining experiences and operational efficiency. Skilled in cash handling and POS systems, consistently delivering seamless service. Achieved high customer satisfaction rates through dedication and a focus on cleanliness standards.
Overview
23
23
years of professional experience
Work History
Server
IHOP
Dearborn Heights, MI
09.2024 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Kekos Coney Island
04.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Pizzapaplis
Detroit, MI
05.2016 - 10.2023
- Operated POS system efficiently to ensure accurate billing and seamless customer transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Driver, Warehouse Orders
DNC Services
Romulus, MI
04.2022 - 02.2023
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
Server
Universal Coney Island
Detroit, MI
03.2002 - 08.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Romulus High
Romulus, MI2001
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Menu memorization
- Food running
- Team collaboration
Timeline
Server
IHOP
09.2024 - Current
Server
Kekos Coney Island
04.2023 - 08.2024
Driver, Warehouse Orders
DNC Services
04.2022 - 02.2023
Server
Pizzapaplis
05.2016 - 10.2023
Server
Universal Coney Island
03.2002 - 08.2011
Romulus High