Jennifer Cordoba Arjona
Pearland,Texas
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Barri Financial Group
Pearland, TX
07.2020 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Restaurant Owner
Munchies To Go
Pearland , Texas
06.2021 - 04.2023
- Developed and implemented effective marketing strategies to increase restaurant sales.
- Established standards for quality control, customer service, health and safety regulations.
- Trained and supervised kitchen staff in proper food preparation techniques.
- Analyzed financial reports to identify areas of improvement or cost savings opportunities.
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
Certified Nursing Assistant
Tuscany Village Skilled Nursing and Rehabilitation
Pearland, TX
10.2021 - 05.2022
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Provided emotional support to family members regarding end-of-life decisions.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Participated in educational programs related to nursing assistant skills development.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Education
High School Diploma -
Gimansio Sabio Caldas
Colombia12-2012
Skills
- Data Collection
- Scheduling
- Paperwork Processing
- Report Generation
- Product Knowledge
- Complaint resolution
- Positive and professional
- Product Sales
- Sales expertise
- Problem Resolution
- Customer Service
Languages
English
Professional
Spanish
Professional
Timeline
Certified Nursing Assistant
Tuscany Village Skilled Nursing and Rehabilitation
10.2021 - 05.2022
Restaurant Owner
Munchies To Go
06.2021 - 04.2023
Customer Service Representative
Barri Financial Group
07.2020 - 10.2024
High School Diploma -
Gimansio Sabio Caldas