Jennifer Coronado
Phoenix,AZ
Summary
Detail-oriented medical receptionist/assistant with several-year background performing basic clerical tasks to keep office running smoothly. Collaborative team player dedicated to helping patients and staff. Reliable medical office professional offers many years of experience working in busy settings with high patient volumes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Medical Assistant
HonorHealth-Comprehensive Breast Center
Phoenix
01.2025 - Current
- Organized patient charts before each day's clinic sessions began.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
Medical Registration
SMIL Imaging
06.2024 - 01.2025
- Greets and directs patients and visitors
- Verifies patient's appointments and time upon registration
- Verifies patient's record is up to date and accurate
- Makes appropriate changes in computer system and on patient's records
- Works closely with billing and scheduling departments for patient insurance verification
- Collect co-pays, deductibles and inquire on previous balances
- Meet productivity, quality/accuracy and collections benchmarks
- Performs other related duties as assigned or requested.
- Utilized Royal/Fuiji
Registration Admitting ER
HonorHealth Shea
01.2023 - 07.2024
- Greets patients, providing necessary information in a courteous and professional manner while supporting HIPPA regulations and confidentiality
- Processes pre-registered accounts, completes registration and admissions informations by obtaining patient demographic, insurance, financial and medical information
- Obtains required signatures on all medical, financial and compliance documents
- Prepares supportive paperwork, including patient identification band to assure accurate patient identification
- Utilized Epic.
Front Office
SimonMed Imaging
03.2022 - 01.2023
- Answering high volume calls inbound/outbound calls
- Working/building relationships with physicians and office staff, while providing education and customer resources to increase revenue
- Schedules and reschedule appointments as necessary, postponing exams
- Verify and update patient's demographic
- Utilized EXA.
Front office
Desert Ridge Family Physician
07.2021 - 03.2022
- Answering high volume phones and triage to appropriate person
- Insurance verification, uploading insurance cards into system
- Collecting copays, verify and update patient's demographic
- Schedules and reschedule appointments as necessary
- Ensure office is opened and closed daily as per establish schedules
- Utilized NextGen EHR & Phressia.
Physician Support Department
SimonMed Imaging
02.2018 - 06.2021
- Answering high volume calls inbound/outbound calls
- Working/building relationships with physicians and office staff, while providing education and customer resources to increase revenue
- Schedules and reschedule appointments as necessary, postponing exams
- Verify and update patient's demographic
- Onsite- Schedules patients as they walk in to office, go over to doctors office to request any reports/order/notes; vice verse with doctor office
- Utilized RIS/EXA.
Front Office
Arizona Neurology and Sleep Center
09.2017 - 12.2017
- Checked out patients, explaining in office paperwork prior to procedures and what to expect on the day of procedures, make copies for office use, return voicemail
- Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow
- Efficient patient scheduling
- Ability to multi-task and execute delegated duties
- Checking in patients, collect copays
- Utilized Practice Fusion.
Front office CSR (Temp Direct)
Terros Health
06.2017 - 08.2017
- Greeted/Checked in patients, collected co-payments if needed, handled high volume phone calls, checked voicemails, responded appropriately/efficiently
- Set out paperworks for intake/annuals, electronic signatures, scheduled next day appointments, completed data entry for patient information and updates
- Performed AHCCCS 2-3 days before appointments, billed bus passes, made copies of various documents for office use, complete deposits, called insurance for primary care information.
Front/Back Office
Southwest Neurology and Sleep Medicine
08.2016 - 05.2017
- Greeted/checked patients in/out, answer phone calls
- Priors authorization for procedures and medications
- Translate for providers, registered patients, scheduling, and chart prep
- Roomed patients/took vitals, remove ambulatories from patients
- Faxed, made copies for office use and scanned as needed
- Utilized Green Intergry.
Medical Assistant Externship (160 hours)
Clinica La Familia
06.2016 - 07.2016
- Turning on computers in all patient's room and change out the paper; preparing the rooms for procedures
- Greet patients and bring them to the back then obtain their vitals/Room patients
- Chart their information in the EHR; asking about chief complaints and then documenting Urinalysis; observe and conclude if the patient had any infections; UTI and/or pregnancy
- Utilized E-Clincals.
Education
Medical Assistant Diploma -
Brookline College
Tempe, AZHS Diploma -
Camelback High School
Phoenix, AZSkills
- Payment Collection
- Insurance Verification
- Medical Charting
- Electronic Medical Records
- Patient Scheduling
- Co-payment collection
- Appointment management
- Patient Registration
- HIPAA Guidelines
- Front Desk Operations
- Bilingual Spanish
Timeline
Medical Assistant
HonorHealth-Comprehensive Breast Center
01.2025 - Current
Medical Registration
SMIL Imaging
06.2024 - 01.2025
Registration Admitting ER
HonorHealth Shea
01.2023 - 07.2024
Front Office
SimonMed Imaging
03.2022 - 01.2023
Front office
Desert Ridge Family Physician
07.2021 - 03.2022
Physician Support Department
SimonMed Imaging
02.2018 - 06.2021
Front Office
Arizona Neurology and Sleep Center
09.2017 - 12.2017
Front office CSR (Temp Direct)
Terros Health
06.2017 - 08.2017
Front/Back Office
Southwest Neurology and Sleep Medicine
08.2016 - 05.2017
Medical Assistant Externship (160 hours)
Clinica La Familia
06.2016 - 07.2016
Medical Assistant Diploma -
Brookline College
HS Diploma -
Camelback High School