Open To Work
Jennifer CORREA
Dispatcher
Tamaqua,PA
Summary
Experienced Dispatch Supervisor with over a decade in logistics management. Demonstrates strong leadership in training teams and optimizing dispatch operations. Skilled in scheduling drivers, managing routes, and resolving complex issues, resulting in high customer satisfaction.
Overview
24
24
years of professional experience
Work History
Dispatcher
Seaport Logistics
Pittston, NJ
01.2026 - Current
- Coordinated communication between drivers and clients to ensure timely deliveries.
- Monitored schedules and routes to optimize efficiency in logistics operations.
- Managed incoming calls to efficiently address inquiries and dispatch requests.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions.
- Tracked vehicles using GPS technology, delivering real-time status updates to enhance service responsiveness.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Dispatch Supervisor
STG Logistics LLC
North Bergen, New Jersey
08.2012 - 12.2025
- Supervised daily dispatch operations to ensure timely delivery of shipments.
- Coordinated with drivers to enhance route planning and scheduling, improving delivery efficiency.
- Managed communication between warehouse staff and drivers during dispatch processes.
- Trained new dispatch team members on protocols and systems used in logistics.
- Monitored vehicle status and addressed issues to maintain fleet efficiency.
- Implemented safety protocols for loading and unloading operations, ensuring compliance and reducing risks.
- Resolved customer inquiries regarding shipment status and delivery times promptly.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Scheduled, assigned, and monitored the work of dispatchers.
- Cultivated strong working relationships with external vendors to streamline delivery operations.
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
- Managed daily delivery and work schedules to maximize coverage.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Scheduled loads according to priority and available equipment.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Customer Service Representative
NEMF
Elizabeth, New Jersey
09.2002 - 08.2012
- Provided exceptional support to customers via phone and email inquiries.
- Resolved customer complaints efficiently and professionally, ensuring satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged with customers to identify needs and deliver tailored solutions.
- Cultivated strong customer relationships to drive repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Processed orders and returns accurately using company software systems.
- Maintained current knowledge of products and services to provide effective assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJ06-1997
Skills
- Dispatching protocols
- Route optimization
- Route planning
- Load assignment
- Scheduling management
- GPS tracking
- Customer relationship management
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$65000/yr - $75000/yrTimeline
Dispatcher
Seaport Logistics
01.2026 - Current
Dispatch Supervisor
STG Logistics LLC
08.2012 - 12.2025
Customer Service Representative
NEMF
09.2002 - 08.2012
High School Diploma -
Elizabeth High School