Jennifer Cottrell
Cape Girardeau,MO
Summary
Accomplished Medical Assistant with a proven track record at Cape ENT Group, enhancing patient care through effective HIPAA-compliant processes and compassionate customer service. Skilled in EMR/EHR systems and patient scheduling, I significantly improved department efficiency and patient satisfaction. A reliable team player, adept at fostering interdepartmental collaboration for optimal patient outcomes.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Cape ENT Group
07.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Surgery Scheduling Coordinator and Authorizations
St Francis Medical Center
07.2021 - Current
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Supported surgical department staff by proactively addressing potential conflicts in the schedule before they arose.
- Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
- Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
- Verified insurance coverage and obtained pre-authorizations.
Medical Receptionist
WellStar Kennestone Hospital
01.2021 - 07.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Medical Receptionist
Professional Management Consulting Services
01.2020 - 01.2021
Education
Associates - Applied Theology
Logos University
Jacksonville, FL05.2008
GED -
Griffin Technical College
Griffin, GA05.2006
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- EMR / EHR
- Patient-focused care
- Data Entry
- Reliable team player
- Compassionate
- CPR
Timeline
Medical Assistant
Cape ENT Group
07.2022 - Current
Surgery Scheduling Coordinator and Authorizations
St Francis Medical Center
07.2021 - Current
Medical Receptionist
WellStar Kennestone Hospital
01.2021 - 07.2022
Medical Receptionist
Professional Management Consulting Services
01.2020 - 01.2021
Associates - Applied Theology
Logos University
GED -
Griffin Technical College
Similar Profiles
MOHAMMED NASARUDHEEN.PMOHAMMED NASARUDHEEN.P
Cluster Manager- HR & Operations at ASCENT GROUP OF ENT HOSPITALSCluster Manager- HR & Operations at ASCENT GROUP OF ENT HOSPITALS
CHRISTY HERNANDEZCHRISTY HERNANDEZ
Administrative Assistant at C/V ENT Surgical GroupAdministrative Assistant at C/V ENT Surgical Group
Aimee T. FrancisAimee T. Francis
Accounts Service Manager at Central California Ent Medical GroupAccounts Service Manager at Central California Ent Medical Group
Mason EubanksMason Eubanks
Team Leader at Waterway CarwashTeam Leader at Waterway Carwash
April TaylorApril Taylor
Mental Health Technician at SOUTHEAST BEHAVORIAL HOSPITALMental Health Technician at SOUTHEAST BEHAVORIAL HOSPITAL