Jennifer Crombie
South Lebanon
Summary
Dynamic Access Associate at TriHealth with a proven track record in enhancing patient experiences through efficient registration and appointment scheduling. Skilled in HIPAA compliance and team leadership, I excel in multitasking and managing confidential records, ensuring high service standards while maintaining a friendly demeanor in high-pressure situations.
As healthcare professional, skilled in patient access and administrative support, with proven ability to enhance operational efficiency. Consistently collaborates with team members to achieve departmental goals and adapts to dynamic work environments. Known for reliability, attention to detail, and strong organizational skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Access Associate
TriHealth
11.2012 - Current
- Expedited check-in process by efficiently handling walk-in appointments and emergency situations when necessary.
- Streamlined appointment scheduling processes for increased patient satisfaction.
- Assisted in training new Access Associates, ensuring consistent service standards across the department.
- Enhanced patient experience by providing timely and efficient registration services.
- Managed confidential patient records with strict adherence to HIPAA regulations, safeguarding sensitive information at all times.
- Collaborated with clinical staff to coordinate care and address patient needs effectively.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
Bachelor of Science - Rehabilitation Services
Wright State University
Fairborn, OHAssociate of Science - Nursing
Sinclair Community College
Dayton, OH12-2025
Skills
- Data entry proficiency
- Friendly and outgoing
- Multitasking and organization
- Team leadership
- HIPAA compliance
- Registration and admissions
- Flexible schedule
- Patient registration
- Insurance verification
- Medical terminology
- Insurance billing
- Payment processing
- Scheduling diagnostic procedures
Certification
- BLS Certification, TriHealth - 07/31/2024-07/31/2026
Timeline
Access Associate
TriHealth
11.2012 - Current
Bachelor of Science - Rehabilitation Services
Wright State University
Associate of Science - Nursing
Sinclair Community College
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