JENNIFER CROZIER
Canton,OH
Summary
Results-driven executive with over two decades of experience in optimizing operations and enhancing team engagement. Successfully navigated organizational challenges to maintain profitability, develop talent, and implement strategic initiatives that drive sales growth and improve guest satisfaction.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Executive Team Leader-Specialty Sales, Logistics
Target
Green, USA
06.2010 - Current
- Recruited and hired skilled individuals, strengthening organizational expertise.
- Managed daily operations, optimizing resource allocation, staffing requirements, and project timelines.
- Managed scheduling across departments to ensure efficient resource use. to optimize resources across departments.
- Collaborated with cross-functional teams to enhance guest service initiatives.
- Modeled visual expectations and brand standards while training team through transitions.
- Provided coaching and mentoring support to peers in store and throughout the district.
- Experience setting and planning department workload to support business priorities and managing a team to deliver on sales goals.
- Analyze weekly performance reports to identify trends and execute strategies that improve sales, payroll and operational efficiency.
- Oversee daily fulfillment operations, including ship from store, order pick up, and drive up services.
- Lead overall operations for a high volume store with 150+ team members, ensuring brand consistency, productivity and exceptional guest experiences.
- Peer mentor and Multi-District Trainer
Executive Team Leader-Hardlines, Logistics
Target
North Canton, USA
07.2006 - 06.2010
- Led a team through a challenging remodel while still maintaining Target's brand.
- Implemented best practices at Target to ensure compliance with brand standards. and level set to help execute Target's brand standards and expectations.
- Recruited and hired individuals with diverse skills, enhancing organizational expertise.
- Cultivated relationships with new executives through training classes and mentorship, facilitating their transition into roles.
- Peer Mentor and District Trainer
- Managed inventory levels and organized stock replenishment processes.
Executive Team Leader-Hardlines
Target
Massillon, USA
11.1998 - 07.2006
- Managed execution of new store opening, ensuring all operational processes were in place for successful launch.
- Oversaw employee performance, addressed issues, and streamlined processes to meet productivity targets.
- Managed team members successfully in fast-paced environment through proactive communication and positive feedback.
- Onboarded new employees through hands-on training and comprehensive documentation for smoother integration.
Education
Associate of Science - Juvenile Corrections
Hocking College
Nelsonville, OH05-1997
Skills
- Inventory management
- Performance indicators
- Project oversight
- Operations & Process Improvement
- Training, Coaching, Mentoring
- Leadership & Team Development
- Team building
- Team engagement
- Scheduling, & Labor Management (Workday & UKG)
Certification
- Food Safety
- AED/CPR
Accomplishments
- Food Safety Manager- certified in Food Safety and course correcting and managing unsafe food behaviors.
- Peer Trainer- have successfully trained and mentored over 20 executives and Team leaders to attain their goals at Target.
- Achieved success of changing a broken process issue by teaching and training store teams.
- Recognized by Group Director for leading a successful VP visit.
- Collaborated with team of executives to manage and execute planning of new store openings.
- Supervision- lead store operations in Store Directors absence.
Timeline
Executive Team Leader-Specialty Sales, Logistics
Target
06.2010 - Current
Executive Team Leader-Hardlines, Logistics
Target
07.2006 - 06.2010
Executive Team Leader-Hardlines
Target
11.1998 - 07.2006
Associate of Science - Juvenile Corrections
Hocking College