Jennifer Cruz
Nashville,TN
Summary
Dependable Server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Server
Emmy Squared Green Hills
Nashville, TN
10.2020 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Logan's Roadhouse
Nashville, TN
01.2018 - 03.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
Host
Logan's Roadhouse
Nashville, TN
01.2018 - 03.2021
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
Licensed Practical Nurse - Practical Nursing
Tennessee College of Applied Technology - Nashville
Nashville, TN04.2024
Associate of Science - Prenursing Studies
South College
Knoxville, TN09.2021
No Degree - Nursing
Columbia State Community College
Columbia, TNHigh School Diploma -
Lead Academy High School
Nashville, TN05.2019
Skills
- Guest Engagement
- Professional Appearance
- Hospitality Service Expertise
- Quality Control
- Strong Work Ethic
- Stress Management
- Positive Attitude
- Organizational Skills
- Team Collaboration
- Effective Communication
- Multitasking Abilities
- Attention to Detail
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Server
Emmy Squared Green Hills
10.2020 - Current
Server
Logan's Roadhouse
01.2018 - 03.2021
Host
Logan's Roadhouse
01.2018 - 03.2021
Licensed Practical Nurse - Practical Nursing
Tennessee College of Applied Technology - Nashville
Associate of Science - Prenursing Studies
South College
No Degree - Nursing
Columbia State Community College
High School Diploma -
Lead Academy High School