Jennifer Cruz Rodriguez
Orlando,FL
Overview
3
3
years of professional experience
Work History
Digital Shopper
Walmart
201 S Chickasaw Trail
07.2022 - 01.2024
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Streamlined the online shopping process for better user experience by optimizing website navigation and search functionality.
- Increased conversion rates with targeted marketing campaigns, utilizing data-driven insights to identify customer preferences.
- Developed engaging content for product descriptions, contributing to improved SEO rankings and overall website visibility.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
Sales Associate
Crocs
8001 S Orange Blossom Trl
06.2023 - 07.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Front of House Associate
Mission BBQ
6324 SR-436 S Orlando, FL
11.2021 - 06.2022
- Enhanced customer satisfaction by providing exceptional service and timely seating arrangements.
- Streamlined order-taking process for increased efficiency in food delivery to guests.
- Managed reservations and walk-ins, optimizing table turnover and minimizing wait times.
- Maintained a clean and inviting environment for guests, ensuring a positive dining experience.
- Assisted with menu development, contributing to improved overall guest satisfaction ratings.
- Collaborated with kitchen staff to address dietary restrictions and special requests, resulting in satisfied customers.
- Attended regular team meetings to discuss strategies for improving front of house operations and guest experiences.
- Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
- Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
- Coordinated with event planners to ensure seamless execution of private parties and group bookings.
- Liaised between kitchen staff and customers regarding allergies or other specific needs, ensuring clear communication at all times.
Crew Member
Mcdonalds
12300 Lake Underhill Rd
05.2021 - 10.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Education
Associate Of Science - Health Sciences
Valencia College
Orlando, FLOak Ridge High School
700 W Oak Ridge Rd05.2022
Skills
- Competitor Analysis
- Shipping Logistics
- Promotional Planning
- Product Sourcing
- Order Fulfillment
- Online Merchandising
- Team Leadership
- Flexible Schedule
- Prioritizing Orders
- Attention to Detail
- Upbeat and Outgoing Attitude
- Accurate Money Handling
- Customer Service
- Relationship Building
- Heavy Lifting
- Decision-Making
- Trend Understanding
- Payment Processing
- Customer Relations
- Product Knowledge
- Answering Phones
- Data Entry
Bilingual
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Associate
Crocs
06.2023 - 07.2023
Digital Shopper
Walmart
07.2022 - 01.2024
Front of House Associate
Mission BBQ
11.2021 - 06.2022
Crew Member
Mcdonalds
05.2021 - 10.2021
Associate Of Science - Health Sciences
Valencia College
Oak Ridge High School