JENNIFER CUELLAR
Fort Lauderdale,FL
Summary
Experienced restaurant and hospitality professional with over five years in front-of-house roles across various environments. Deliver attentive guest service while managing multiple tables and processing orders efficiently. Increase sales through effective suggestive selling and maintain comprehensive knowledge of menu offerings, ensuring exceptional service in high-volume settings.
Overview
5
5
years of professional experience
Work History
Server
Dumpling Panda
Fort Lauderdale, FL
08.2024 - Current
- Greeted and seated guests upon entrance, enhancing their initial experience. Present menus, informing guests of recommendations/specials and taking their food/drink orders. Prepared and served beverages and cocktails. Serving food and drink orders speedily and clearing tables constantly. Checked on tables regularly, ensuring guest satisfaction with food and drinks.
- Trained new servers on menu knowledge, POS procedures, and guest service standards
- Coordinated order accuracy with kitchen staff to reduce delays and table corrections
- Delivered attentive table service, anticipating guest needs and resolving concerns promptly
Server
Mojito Club
Sunrise, FL
05.2024 - 02.2025
- Seated guests upon arrival. Presented menus while highlighting recommendations and specials. Offered insights on wine, beer, and alcoholic beverages to assist guest inquiries. Processed food and beverage orders with an emphasis on upselling. Coordinated with food runners for timely and accurate delivery of orders. Ensured tables remained clean and organized in partnership with bussers.
Barista
Starbucks
Fort Lauderdale, FL
01.2023 - 05.2024
- Prioritized creating a welcoming guest experience and connecting with guests. Promptly and accurately taking orders using POS systems. Delivering quality handcrafted beverages and food using various preparation techniques and equipment. Maintained cleanliness of store environment to ensure a pleasant atmosphere for guests.
Food Runner
Tacocraft Taqueria & Tequila Bar
Plantation, FL
06.2022 - 12.2022
- Maintained cleanliness of the expo line, organized food orders based on tickets, delivered food orders from the kitchen to customer’s tables rapidly & accurately. Also assisted in responding to guest requests. As well as helping clear, clean, and reset tables and polish silverware.
Cashier/Takeout
Bien Chido Mexican Restaurant
Plantation, FL
05.2021 - 06.2022
- Greeted and attended to guests, processed walk-in and online orders, mixed and poured beverages, delivered food orders from the kitchen to tables, and maintained cleanliness in dining areas before and after guest seating.
Education
High School Diploma - Trade: Paralegal Studies
Sheridan Technical High School
Fort Lauderdale, FL05.2020
Associate of Arts Degree - Business Administration
Broward College
Davie, FL09.2026
Skills
- Exceptional customer service
- Effective Communication: Articulate Bilingual (English & Spanish)
- Cash handling
- Flexible : Able to support last-minute demands
- Comfortable in changing and fast-paced environments, ensuring ability to always remain adaptable while still being organized
- Microsoft Office proficiency
- Team Collaboration: Ability to work cooperatively to undertake tasks responsibly and efficiently
- Strong morals and ethics that ensure honesty and reliability
Timeline
Server
Dumpling Panda
08.2024 - Current
Server
Mojito Club
05.2024 - 02.2025
Barista
Starbucks
01.2023 - 05.2024
Food Runner
Tacocraft Taqueria & Tequila Bar
06.2022 - 12.2022
Cashier/Takeout
Bien Chido Mexican Restaurant
05.2021 - 06.2022
Associate of Arts Degree - Business Administration
Broward College
High School Diploma - Trade: Paralegal Studies
Sheridan Technical High School