Jennifer Cuervo
The Bronx,NY
Summary
Detail-oriented support professional with combined experience in healthcare, administrative, and retail roles. Proven ability to manage high-volume environments while providing excellent customer and patient service. Experienced with EPIC systems, scheduling, POS operations, and cross-functional support. Adaptable, dependable, and committed to creating positive experiences for clients, patients, and customers.
Overview
9
9
years of professional experience
Work History
Home Health Aide
Hamaspik
The Bronx, NY
07.2020 - Current
- Provide compassionate daily living support, including bathing, dressing, meal preparation, and personal hygiene assistance.
- Assist with light housekeeping duties such as laundry, dishwashing, vacuuming, and maintaining a safe, clean environment.
- Monitor and administer medications according to care plans, ensuring client comfort and adherence to schedules.
- Support clients’ emotional and mental well-being through attentive care, companionship, and respectful communication.
- Deliver individualized care for client with developmental disabilities, promoting safety and quality of life.
Clerical Associate
Metropolitan Hospital Center
Manhattan, NY
09.2021 - 01.2024
- Warmly greeted patients and managed daily check-in/check out procedures using EPIC software.
- Scheduled and confirmed appointments while maintaining accurate & updated patient records.
- Answered high-volume, multi-line telephone, directing callers to appropriate departments or staff.
- Processed insurance verifications, ensuring timely patient access to services.
- Cross-trained to support various clinics, including Women’s Health, Pediatrics, Primary Care, and General Surgery.
Sales Associate
Gap Factory
The Bronx, NY
05.2021 - 09.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Organized tables and racks to maintain store visual appeal, engaged customers and promoted specific merchandise.
- Helped customers locate products and check store system for merchandise at other sites.
- Evaluated inventory and delivery needs, replenished the floor, and performed various product placements as needed.
- POS, satisfied mobile orders, and met hourly enrollment quotas for our loyalty program.
- Increased percentage of credit card enrollments by informing clients about the benefits of being a gap card holder.
Pricing Associate
Keyfood
07.2017 - 05.2021
- Processed POS transactions, including cash and credit purchases or refunds.
- Updated pricing daily using company software and prepared signage to complete product displays.
- Input data entries to process new shipments and products.
- Resolved customer concerns and provided relevant information regarding merchandise, reward programs and company policy.
- Kept work areas clean, neat and organized for maximum productivity.
- Built strong client relationships through consistent, high-quality service
Sales Associate
Rite Aid
03.2020 - 03.2021
- Carried out daily POS operations while delivering consistent, quality customer support.
- Processed product returns, exchanges, and refunds in accordance with store policy.
- Maintained organized, presentable merchandise to drive continuous sales.
- Performed price verifications and implemented adjustments for discounts and promotions.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Front Desk Receptionist
College of New Rochelle
09.2016 - 05.2017
- Answered and directed phone calls to appropriate personnel.
- Greeted all residents and visitors pleasantly and provided the desk sheet for sign-in.
- Checked in guests, answered inquiries, and collected forms of identification.
- Maintained building security by monitoring logbook and issuing visitor passes.
- Provided clerical support to staff by copying, printing and filing documents.
- Reviewed files and records as instructed and reported maintenance issues given circumstance.
Education
Bachelor of Science - Nursing
Hunter College
New York, NY05.2028
Bachelor of Arts - Psychology
Hunter College of The City University of New York
New York, NY12.2021
High School Diploma -
St Catharine Academy
Bronx, NY06.2016
Skills
- Data/Pricing Entries
- Medication Administration
- Reception Experience
- Special Needs & Patient Care
- EPIC Software
- POS Expertise
- Sales
- Bilingual [Spanish]
Timeline
Clerical Associate
Metropolitan Hospital Center
09.2021 - 01.2024
Sales Associate
Gap Factory
05.2021 - 09.2021
Home Health Aide
Hamaspik
07.2020 - Current
Sales Associate
Rite Aid
03.2020 - 03.2021
Pricing Associate
Keyfood
07.2017 - 05.2021
Front Desk Receptionist
College of New Rochelle
09.2016 - 05.2017
Bachelor of Science - Nursing
Hunter College
Bachelor of Arts - Psychology
Hunter College of The City University of New York
High School Diploma -
St Catharine Academy