Jennifer Cuevas
Conroe,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
OptumRx
CONROE, TX
05.2023 - 02.2024
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
Client Service Consultant
Equiniti
CONROE, TX
12.2022 - 04.2023
- Managed and updated physical and digital client account information to keep records accurate and current.
- Collaborated cross-functionally, remaining up-to-date on products, services and policies to inform clients.
Customer Service Representative
TTEC
CONROE, TX
01.2022 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Conroe High School
Conroe, TX05-2019
Skills
- Payment Facilitation
- Customer Education
- Billing Arrangements
- Billing Error Resolution
- Diplomatic Communication
- Inbound And Outbound Calling
- Spanish translation
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
OptumRx
05.2023 - 02.2024
Client Service Consultant
Equiniti
12.2022 - 04.2023
Customer Service Representative
TTEC
01.2022 - 12.2022
High School Diploma -
Conroe High School