Jennifer Czerwinski
Sunnyvale,CA
Summary
Dynamic hospitality professional with extensive experience at IHOP, Started as a Host and worked my way up to General Manager in less than 5 years, excelling in customer service and team training. Proven ability to enhance guest satisfaction through effective communication and suggestive selling. Skilled in complex problem-solving and inventory management, consistently optimizing operations and fostering a welcoming atmosphere for patrons.
Overview
15
15
years of professional experience
Work History
Bartender/server
Bowlero Lanes
Cupe
10.2023 - Current
- Crafted and served a variety of cocktails, enhancing customer experience through personalized service.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
- Managed inventory levels, tracking stock usage and minimizing waste to optimize cost efficiency.
- Developed knowledge of drink recipes and menu items, providing recommendations based on customer preferences.
- Trained new staff on bartending techniques and customer service standards to ensure consistent quality.
Host, Server, Assistant Manager, General Manager
IHOP
Santa Clara, CA, Belmont,Ca
01.2011 - 09.2023
- Greeted and seated guests, ensuring prompt service and positive dining experiences.
- Managed reservations and waitlists using restaurant management software to optimize table turnover.
- Assisted servers in delivering food and beverages, maintaining efficient service flow.
- Provided menu information and offered recommendations to enhance guest satisfaction.
- Collaborated with team members to uphold cleanliness standards in dining areas.
- Handled guest inquiries and resolved concerns promptly to maintain customer loyalty.
- Trained new hosts on operational procedures and customer service best practices.
- Monitored dining area for guest needs, proactively addressing issues to improve service quality.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Streamlined check-in processes, reducing wait times for guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Opened and closed seating sections according to volume of guests.
- Seated patrons based on guest preferences and seating availability.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Provided patrons with estimated waiting times during peak service hours.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Assisted in training new staff on operational procedures and customer service best practices.
- Resolved customer complaints efficiently to enhance dining experience and satisfaction.
- Implemented new processes that improved table turnover rates during busy shifts.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Reduced wait times with effective table management strategies, enhancing customer experience.
- Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
- Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
- Facilitated pre-shift meetings to communicate menu changes, specials, or other pertinent information to the server team effectively.
- Worked closely with the chef on optimizing menu offerings based on guest feedback trends, leading to higher overall satisfaction scores.
- Assisted in the development of marketing efforts, such as social media campaigns or local promotions, to drive increased business and brand awareness.
- Championed teamwork among the server staff, creating a supportive work environment that encouraged collaboration and efficiency improvements.
- Coordinated shift schedules to optimize staffing levels during peak hours while minimizing labor costs.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
GED -
Westminster Independent
Venice ,CA Skills
- Customer service
- Highly reliable
- Team player attitude
- Strong multitasking
- Inventory
- Conversant in language
Timeline
Bartender/server
Bowlero Lanes
10.2023 - Current
Host, Server, Assistant Manager, General Manager
IHOP
01.2011 - 09.2023
GED -
Westminster Independent