Jennifer Dailey
Wausau,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering newskills.
Overview
2025
2025
years of professional experience
Work History
HR Assistant And Recruiter
Vonachen Services Inc
Wausau, WI
01 2021 - 03 2022
- Orders office supplies, stocks and maintains the supply room
- Provides administrative support to Human Resources
- Processes various forms related to documenting human resources activities such as new-hire, change-of-status, performance evaluations, benefits, and terminations
- May enter data into human resources information system database and run simple reports
- Responds to employment verification and reference checks requests within defined guidelines
- Assists in the development or improvement of HR processes and procedures
- Recruits for all positions for our janitorial cleaning company
- Making calls, sending emails and text messages
- Travels to accounts across Wisconsin and Michigan attends virtual and in person job fairs
- Uses multiple sources for proactive applicant flow.
Case Manager
North Central Community Action
Wausau, WI
03.2022 - 05.2024
- I'm the case manager for the Wisconsin Help For Homeowners program administered by NCCAP
- Monitored client progress through regular follow-up contacts
- I verify all required documents and ensure compliance with the program
- I request payment's on past due mortgages, taxes, electric and gas bills
- Maintained up-to-date case records with case activity status
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met
- Maintained accurate case records and documentation according to agency guidelines
- Compiled reports on cases and submitted them to supervisors as required.
Sales Support
Footlooker
Wausau, WI
02 2017 - 01 2021
- I validate purchase orders and help new customers setting up accounts with us
- I drop ship products from different vendors and do decorated and customized orders of all products
- Process custom art work
- I work with all different functions to ensure the customer receives their order on time
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Worked successfully with diverse group of coworkers to accomplish goals and address issues relatedto our products and services
- Prioritized and organized tasks to efficiently accomplish service goals.
Sales Associate
Pier One
Wausau, WI
01 2013 - 03 2014
- Answered customers' questions and addressed problems and complaints in person and via phone
- Offered exceptional customer service to differentiate and promote the company brand
- Helped customers select products that best fit their personal needs
- Assisted customers in opening a Pier one rewards credit card
- Kept the showroom clean and maintained neat, orderly product displays
- Built and maintained effective relationships with co-workers and senior management
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Customer Service Representative
WPS Health Insurance
Wausau, WI
11.2015 - 01.2017
- I answer phone calls from veterans and providers inquiring on the status of their medical claims
- I process adjustments from denied or pending claim's
- I assist veteran's in contacting the company they are receiving medical bills in error from
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Quality Assurance Analyst
Foot Locker, Inc
Wausau, WI
03.2014 - 11.2015
- I observe and analyze telephone calls between our agents and our loyal customers
- I am responsible in making sure our agents uphold our core standards in every situation and aspect
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures
- Maintained up-to-date knowledge of industry standards related to software testing best practices
- Worked with team members to create efficient workflows, resulting in high productivity.
Customer Service
West Business Wausau
Wausau, WI
01.2010 - 10.2010
- I represented Wells Fargo modification department
- I dealt with home owners facing financial troubles in paying their mortgage, helping them find the right solution to keeping their home and making their payments.
Customer Service
Bed Bath And Beyond
Wausau, WI
03.2007 - 01.2010
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Maintained visually appealing and effective displays for the entire store
- Kept the showroom clean and maintained neat, orderly product displays
- Offered exceptional customer service to differentiate and promote the company brand
- Processed an average of 100 transactions each day in a timely manner
- Bridal registries.
Education
High School Diploma -
Wausau East
2007
Skills
- Interviewing
- Customer Support
- Case Management
- Annual Case Reviews
- HR assistant
- Recruiting
- Data entry
- Quality assurance
- Organizational skills
- Sales Support
- Call Center
- Human resources
- Talent acquisition
- Communication skills
- Computer skills
- HIPAA
- Administrative Experience
Timeline
Case Manager
North Central Community Action
03.2022 - 05.2024
Customer Service Representative
WPS Health Insurance
11.2015 - 01.2017
Quality Assurance Analyst
Foot Locker, Inc
03.2014 - 11.2015
Customer Service
West Business Wausau
01.2010 - 10.2010
Customer Service
Bed Bath And Beyond
03.2007 - 01.2010
HR Assistant And Recruiter
Vonachen Services Inc
01 2021 - 03 2022
Sales Support
Footlooker
02 2017 - 01 2021
Sales Associate
Pier One
01 2013 - 03 2014
High School Diploma -
Wausau East