Jennifer Dale
Tulsa
Summary
Dynamic operations manager with a proven track record at Yales Cleaners, excelling in quality assurance and customer service. Beginning leval in electrical systems and troubleshooting, ensuring compliance with safety regulations. Successfully implemented marketing strategies that increased customer engagement, while maintaining high standards in staff training and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager of Operations
Silver Dollar Cleaners
11.2023 - Current
- Operations Management:Overseeing day-to-day dry cleaning operations, ensuring efficient processes, and coordinating activities. Maintaining Dry cleaning macheins.
- Staff Management:Hiring, training, supervising, and managing dry cleaning staff to ensure quality service and productivity.
- Quality Control:Inspecting finished dry cleaning to ensure quality standards are met, addressing any issues or discrepancies.
- Customer Service:Addressing customer concerns and complaints, providing excellent customer service, and ensuring customer satisfaction.
- Inventory Management:Managing inventory of dry cleaning supplies, ordering new supplies when necessary, and maintaining organized stock levels.
- Safety & Compliance:Ensuring compliance with safety and environmental regulations, maintaining a safe working environment, and adhering to industry standards.
- Administrative Tasks:Maintaining records, preparing reports, and handling administrative tasks related to dry cleaning operations.
Manager of Operations
Yales Cleaners
07.2018 - 09.2023
- Operations Management:Overseeing day-to-day dry cleaning operations, ensuring efficient processes, and coordinating activities. Maintain Macheins.
- Staff Management:Hiring, training, supervising, and managing dry cleaning staff to ensure quality service and productivity.
- Quality Control:Inspecting finished dry cleaning to ensure quality standards are met, addressing any issues or discrepancies.
- Customer Service:Addressing customer concerns and complaints, providing excellent customer service, and ensuring customer satisfaction.
- Inventory Management:Managing inventory of dry cleaning supplies, ordering new supplies when necessary, and maintaining organized stock levels.
- Marketing & Sales:Developing and implementing marketing strategies to attract new customers, promoting services, and increasing sales.
- Safety & Compliance:Ensuring compliance with safety and environmental regulations, maintaining a safe working environment, and adhering to industry standards.
- Administrative Tasks:Maintaining records, preparing reports, and handling administrative tasks related to dry cleaning operations.
Education
License in Electrical Applications - Electrical
Tulsa Welding School
Tulsa, OK02-2025
High School Diploma -
Sapulpa High
Sapulpa, OK05-2004
Skills
- Decision-making
- Customer service
- Quality assurance
- Electrical wiring, electrical systems, electrical controls, lighting systems, installation, maintenance
- Troubleshooting, repair, electrical problems, equipment malfunction, circuits, wiring, testing devices
- Electrical inspection, testing, safety, code compliance, fuses, transformers, circuit breakers
- OSHA, NEC, safety, regulations, compliance, personal protective equipment
- Conduit bending
Certification
Licensed in Electrical Applications
Maintained a 3.0 in Tulsa Welding school
Was in class 3 days a week, and 2 on-line. Maintain assignments and Labs. While working a 40 hour work week. Im at the beginner level of Electric. But im a valuable team player. Hard working, good with direction and always open to learning.
Timeline
Manager of Operations
Silver Dollar Cleaners
11.2023 - Current
Manager of Operations
Yales Cleaners
07.2018 - 09.2023
License in Electrical Applications - Electrical
Tulsa Welding School
High School Diploma -
Sapulpa High
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