Jennifer Daniel
Oak Ridge,NC
Summary
Self-directed and resourceful Chief of Staff with 12 years of experience successfully organizing, managing, and delivering cross-functional projects. Influences and guides at the executive level while structuring and executing complex analyses to support strategy in a fast-paced and evolving environment. Excellent influencer and relationship builder with a growth mindset and strong communications skills to summarize and present topics effectively to a wide audience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Chief of Staff
Trusted Health
South San Francisco, CA
01.2019 - Current
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Supervised 20 staff members and participated in hiring, training, and performance evaluations to establish and enforce policies and procedures for business functions.
- Performed financial and managerial analyses to evaluate data and make recommendations, prepared financial reports, and projections, and conducted presentations.
- Developed analytical frameworks, data models, and relevant insights to support prioritization, scoping, and effective decision-making throughout the organization.
- Managed business operations while overseeing contractors and consultants verify on-time completion of key deliverables.
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
- Managed business operations while overseeing contractors and consultants verify on-time completion of key deliverables.
- Developed analytical frameworks, data models, and relevant insights to support prioritization, scoping, and effective decision-making throughout the organization.
Facilities Director of Operation, Support
Adapthealth
High Point, North Carolina
03.2016 - 01.2018
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Kept clients engaged in social networks and communities for personal health and growth.
- Interpreted management directives to define and document administrative staff processes.
- Coached employees through day-to-day work and complex problems.
- Prepared employee schedules for maximum coverage during key hours.
- Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Tracked and documented metrics, and evaluated trends.
- Established and implemented training programs to maximize team performance.
- Monitored employee and customer interactions to assess the quality of service.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Managed minor appliance issues and scheduled repairs.
- Pushed contractors and vendors to complete projects within specified timelines.
- Assisted with meetings and conference room reservations.
- Maintained physical condition of facilities, applying available resources and personnel to achieve a safe, clean, and functional environment.
- Directed vendors, facilities staff, and service providers as required to create an efficient and non-disruptive work environment.
- Served as point of contact for internal and external customers seeking support and information.
- Assisted Facilities Manager in project implementation, materials procurement, contract preparation, and scheduling.
- Provided support and services related to mail and deliveries.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Prepared action plans to establish procedures for various emergencies.
Senior Project Coordinator
Advanced Home Care
High Point, North Carolina
01.2004 - 03.2016
- Created project roadmaps for staff, defining specific milestones and timelines to encourage timely project completion.
- Analyzed project costs to confirm positive return on investment (ROI) for new proposals.
- Retrieved material and services quotes from vendors for ongoing and proposed projects.
- Coordinated with the finance department to deliver timely billing for milestone events during project development.
- Drafted and presented operations and delivery policy change proposals to senior leadership.
- Created project tracking database to provide a central repository for progress and fault monitoring efforts.
- Managed all administrative and logistical functions for Operations/HR projects.
- The defined onboarding process for new project members, communicating regularly with other departments to coordinate schedules.
- Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time.
- Managed brand identity, verifying communications aligned with marketing and public relations priorities.
- Authored best practice guidelines to participating project members, setting policies and protocols to maximize efficiency and reduce risk.
- Functioned as primary liaison between contractors and management staff, leading seamless coordination between teams.
- Gathered project data and input details into MS Project.
Education
Associate of Applied Science - Business Administration And Management
Forsyth Community College
Winston Salem, NC05.
PMP Certification - Project Management
IAP Career College
Online College03.2021
Skills
- Active Listening
- Decision Making
- Leadership
- Organization and Time Management
- Conflict Resolution
- Flexible & Adaptable
- Customer Service
- Collaboration
- G-Suite
- Microsoft Office
- Self-motivated professional
Certification
- PMP - Project Management Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Chief of Staff
Trusted Health
01.2019 - Current
Facilities Director of Operation, Support
Adapthealth
03.2016 - 01.2018
Senior Project Coordinator
Advanced Home Care
01.2004 - 03.2016
Associate of Applied Science - Business Administration And Management
Forsyth Community College
PMP Certification - Project Management
IAP Career College
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