Jennifer Daniel
Albertville,AL
Summary
Dynamic retail professional with extensive experience at Walmart, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and staff training, resulting in improved customer satisfaction. Skilled in money handling and employee scheduling, fostering a motivated and high-performing team environment.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Rural King
Albertville, AL
07.2022 - 02.2026
- Assisted in managing daily operations, ensuring compliance with company policies and procedures.
- Coordinated staff schedules, optimizing labor resources for peak efficiency during high-traffic periods.
- Supported training programs for new team members, enhancing onboarding experience and retention rates.
- Monitored inventory levels, facilitating timely orders to maintain stock availability and reduce shortages.
Shift Leader
Walgreens
Albertville, AL
08.2020 - 07.2022
- Supervised daily operations, ensuring compliance with company policies and quality standards.
- Trained and mentored team members to enhance customer service and operational efficiency.
- Managed inventory levels, coordinating stock replenishment to meet store demands.
- Implemented process improvements that increased team productivity and reduced service times.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Assistant Manager
Walmart
Attalla, AL
09.2015 - 08.2020
- Led team meetings to communicate objectives, align efforts, and motivate staff towards achieving store goals.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
High School Diploma -
Albertville High School
Albertville, ALSkills
Customer service
Money handling
Team leadership
Decision-making
Time management
Customer relations
Staff training and development
Staff management
Employee scheduling
Recruiting and interviewing
Retail operations
Team motivation
Timeline
Assistant Manager
Rural King
07.2022 - 02.2026
Shift Leader
Walgreens
08.2020 - 07.2022
Assistant Manager
Walmart
09.2015 - 08.2020
High School Diploma -
Albertville High School