JENNIFER DAUGHERTY

Register 25-35 patients a day in the ED. This includes getting all consents signed, Verifying Insurance and collecting any estimated portion due. Trained in Status which means arriving all patients who come in through the EMS bay. Collections were over 170,000 during the first year of employment.

• Proposed innovative ideas and solutions that improved team performance and outcomes.
• Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
• Prioritized and organized tasks to meet service goals effectively.

• Coordinated and processed patient referrals with precision, detail, and accuracy.
• Secured authorization for referrals and diagnostic testing through accurate documentation.
• Produced quotes for surgeries and verified insurance coverage, ensuring all pre-authorizations were completed for scheduled procedures.
• Scheduled all surgeries, post op appointments, and consultations for surgery.
• Communicated patient preparation instructions to ensure readiness for procedures.

• Coordinated daily household responsibilities to maintain a nurturing environment for my family.
• Applied scheduling, problem-solving, and organizational skills to enhance family growth and support.
• Managed daily schedules and activities for multiple children.
• Coordinated educational activities and homework assistance.
• Developed and maintained a nutritious meal plan for the family.

• Verified insurance coverage and eligibility prior to appointments and procedures.
• Coordinated verification of benefits for surgical cases to ensure accurate coverage prior to procedures.
• Assessed insurance policy terms to determine patient coverage and limitations.
• Communicated effectively with insurance companies, providers, and patients to clarify benefit information and resolve inquiries.
• Generated quotes and established payment arrangements for surgical cases to facilitate patient financial planning.
• Coordinated registration efforts to ensure timely arrivals.
• Maintained communication between front desk team, OR team, and visitors.

• Managed office duties including filing, data entry, answering phones, and scheduling appointments to ensure smooth daily operations.
• Demonstrated strong interpersonal communication skills while interacting with patients, staff and doctors.
• Developed excellent organizational and time management skills in order to effectively manage patient records and appointments.
• Coordinated insurance benefits and generated treatment plan quotes to facilitate patient understanding of coverage options.
• Obtained pre-authorization for outbound imaging referrals to ensure coverage.
• Coded and filed claims for treatment plans to ensure accurate billing and timely reimbursement.

• Developed training program for new staff on practice policies and procedures, providing ongoing feedback and coaching to enhance compliance and performance.
• Oversaw financial operations such as budgeting, billing, and collections.
• Supervised staff, providing guidance and motivation to achieve high performance and a collaborative work environment.
• Led a team of 10 staff members, fostering collaboration and productivity.
• Coordinated with attorneys on personal injury cases, ensuring seamless communication and case management.
• Processed pre-authorizations for outbound imaging referrals to ensure timely patient care.
• Coordinated with Attorneys on all PI cases.
• Obtained all credentialing for physicians.

• Scheduled X-ray, CT, MRI, and Ultrasound appointments for patients.
• Coordinated scheduling for patient appointments and staff shifts.
• Managed resource allocation for efficient workflow across departments.
• Utilized scheduling software to optimize appointment calendars.