Jennifer Davis
Summary
I am a very highly motivated worker. I learn quickly, work proficiently, and get the job done. I bring a positive attitude everyday to the office and handle each task efficiently until completed. I am very passionate about providing customers quality service.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Xpel, Inc.
02.2023 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Detailed payment options and explained price, receipt and billing details to customers.
OWNER
Jen's Cleaning Service
01.2010 - 01.2023
- Own and run my own cleaning company, Do make ready, new construction or regular cleaning for clients.
OFFICE CLERK
ECKO Construction
01.2019 - 03.2020
- Answer phones, receive all mail, order product or parts for each job
- Accounts payable, payroll and other office tasks.
OFFICE CLERK/CUSTOMER SERVICE
ASF - All Seasons Feeders
01.2013 - 01.2019
- Answered phones, received all online orders, packaged and then shipped out
- Helped all customers who came in to purchase new product or have product fixed.
- Entered all sales orders called in by our dealers for shipment or delivery.
Education
San Antonio College
Skills
- Efficient in Windows 10
- Efficient in Microsoft Office
- Efficient in NetSuite, HubSpot
References
- Janet Pedrotti, j.pedrotti@yahoo.com
- Frances Zamora, fzamora1@aol.com
Timeline
Customer Service Representative
Xpel, Inc.
02.2023 - Current
OFFICE CLERK
ECKO Construction
01.2019 - 03.2020
OFFICE CLERK/CUSTOMER SERVICE
ASF - All Seasons Feeders
01.2013 - 01.2019
OWNER
Jen's Cleaning Service
01.2010 - 01.2023
San Antonio College
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