Eiona Evans
Chicago,IL
Summary
Friendly and outgoing with excellent interpersonal communication strengths. Customer Service Representative experienced handling high volume of calls in fast-paced call center environments. Well-versed in answering questions, researching problems and resolving discrepancies. Detail-oriented and personable with exceptional work ethic and passion for service. Earnest and driven with insurance claims, premiums and copays. Good data entry abilities, documentation skills and follow-through on routine and complex tasks. Offering 4 years of related experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
SCR
2023.11 - 2026.06
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Health Plan and Eligibility Agent
Aston Carter CSR
2022.04 - 2023.02
- Educating members on current account status and assisting with updating account income, address, phone number etc.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
Server /Hostess
Twin Peaks
2022.08 - 2022.12
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Call center representative (Medical)
Cognizant Technology Solutions
2021.04 - 2021.12
- Offering actionable solutions for customer concerns by following internal database prompts and company scripts
- Safeguarded customer data by observing all information security policies and confidentiality guidelines.
Call center representative (Billing)
Chime Solutions
2021.01 - 2021.03
- Maintain accurate and current customer account data with manual form processing and digital information
- Sought out training opportunities to enhance customer relationship management abilities and further satisfaction scores.
Barista /Drive-Thru Cashier
Starbucks
2019.10 - 2021.01
- Collaborated with team members to manage peak hours, enhancing overall customer experience.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Call center representative (Medical)
Chime Solutions
2019.09 - 2020.03
- Maintain accurate and current customer account data with manual form processing and digital information
- Sought out training opportunities to enhance customer relationship management abilities and further satisfaction scores.
Education
Associate of Applied Science - Court Reporting
Generations College
Chicago, IL08.2027
High School Diploma -
Trevor G Browne
Phoenix, AZ05.2019
Skills
- Group Leadership
- Efficient under pressure
- Creative
- Efficient multitasker
- Microsoft Word, Calender, Outlook, Powerpoint Software Proficiency
- Google Excel & Docs Software Proficiency
- Mac IOS / Windows 7,8, or 10
- Safety Protocols
Interests Passions
- Entrepreneurship
- Plant-based dieting
- Yoga
- Problem Solving
Timeline
Customer Service Representative
SCR
2023.11 - 2026.06
Server /Hostess
Twin Peaks
2022.08 - 2022.12
Health Plan and Eligibility Agent
Aston Carter CSR
2022.04 - 2023.02
Call center representative (Medical)
Cognizant Technology Solutions
2021.04 - 2021.12
Call center representative (Billing)
Chime Solutions
2021.01 - 2021.03
Barista /Drive-Thru Cashier
Starbucks
2019.10 - 2021.01
Call center representative (Medical)
Chime Solutions
2019.09 - 2020.03
Associate of Applied Science - Court Reporting
Generations College
High School Diploma -
Trevor G Browne