Jennifer Davis
Spring,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Store Associate
Aldi Supermarket
Houston, TX
10.2023 - Current
- Provided cash register operations and handled customer payments.
- Addressed customer complaints in a professional manner.
- Performed daily opening and closing procedures for store operation.
- Reconciled daily sales transactions against cash registers totals.
- Monitored employee performance to ensure adherence to company standards.
Travel Agent
KizzMyPassport
Houston, TX
05.2021 - Current
- Created travel itineraries and made adjustments to meet client specifications.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
Customer Service Representative
Southwest Airlines
Houston, TX
01.2022 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Student Intern
Select Physical Therapy
Houston, TX
08.2022 - 11.2022
- Followed school schedules and policies to promote safety and learning.
- Worked with management and instructors to establish core skills related to job and industry.
- Performed wide range of simultaneous job tasks to support professor's academic, research and operational needs.
- Worked with team members to promote great customer service and pleasant work environment.
EMT-Basic
Lone Star College System
Houston, TX
08.2019 - 01.2020
- Demonstrated dedication to providing quality care through continued training and education.
- Remained level-headed and proactive during emergency situations.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Evaluated patients at accident scenes to screen, assess and treat significant injuries.
Electrical Supervisor
US Navy
Norfolk, VA
06.1994 - 08.2014
- Followed electrical code manuals to install and repair electrical systems.
- Obtained proper permits to carry out electrical work on facility and construction projects.
- Took ownership of electrical crew schedule, developing short- and long-term look ahead schedules to align with execution plans.
- Monitored project progress to enforce adherence to deadlines and quality standards.
Education
Certification - Massage Therapy
Lone Star College System
Spring, TX03-2019
Lean Six Seigma
Lone Star College System
Spring, TX01.2019
Associate of Science - Physical Therapy (Pre-Physical Therapy)
Lone Star College System
Spring, TXSkills
- Customer Service
- Regulatory Compliance
- PPE Compliance
- Decontamination and Sanitation
- Multitasking and Prioritization
- Vital Sign Assessment
- Basic Trauma Life Support
- Cardiopulmonary Resuscitation
- Injury and Illness Treatment
- Patient Condition Observation
- First Aid
- Detail-Oriented
- Crisis Management Plans
- Work Planning and Prioritization
- Issue Resolution
- Flexible Schedule
- Problem-Solving
- PPE Use
- Safety Standards and Protocols
Affiliations
- Member, Small Business Association (2008 - present)
Additional Information
- Retired Veteran
- Honorable Discharge 20yrs
Timeline
Store Associate
Aldi Supermarket
10.2023 - Current
Student Intern
Select Physical Therapy
08.2022 - 11.2022
Customer Service Representative
Southwest Airlines
01.2022 - 06.2023
Travel Agent
KizzMyPassport
05.2021 - Current
EMT-Basic
Lone Star College System
08.2019 - 01.2020
Electrical Supervisor
US Navy
06.1994 - 08.2014
Certification - Massage Therapy
Lone Star College System
Lean Six Seigma
Lone Star College System
Associate of Science - Physical Therapy (Pre-Physical Therapy)
Lone Star College System
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