Jennifer D. Caldwell
Austin
Summary
To obtain a position that utilizes my abilities, gives me room to grow, and challenges me in my job performance.
Legal professional equipped with in-depth knowledge of court procedures and administrative tasks. Proven ability to manage case files, assist in courtroom operations, and maintain confidentiality. Known for fostering teamwork and adaptability, consistently meeting evolving needs of court. Strong organizational and communication skills are key strengths.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Court Clerk
Austin Municipal Court
12.2022 - Current
- Communications Unit / I answer phones and give customers (defendants) information on handling their cases/tickets, court information, and take payments for tickets/cases/payment plans.
Outside Reads Representative/PNS Coordinator/Neuro Interventional/Patient Service Rep II
Austin Radiological Association
08.2005 - Current
- Greet, check in, and schedule patients, input ICD 10 codes, collect copays and out of pocket due at time of service and old balances, set up payment plans, weekly audits, end of day money and reports, inventory, order supplies, set up vendors, and assist techs as needed. Research CT scans for pulmonary nodules, call referring doctor offices concerning patients who have lung nodules, enroll patients in the PNS program and monitor their follow up CT scans. I assisted the Neuro Interventional Coordinator with answering the phone, scheduling patients for consults, scheduling patients for surgery, and other duties as assigned.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Administrative Assistant II
Texas Alcoholic Beverage Commission
09.2003 - 07.2005
- Processed the tax reports for liquor and wine wholesalers, produced end of month gross tax receipts reports, data entry, filing, and other duties as assigned.
Accounts Payable Specialist
Adecco at Apple Computer
03.2002 - 07.2003
- Data entered accounts payable, processed foreign wires, and performed daily audits.
Registrar
AISD – Alternative Learning Center
09.1996 - 05.2000
- Registered students daily, assigned students to class, daily attendance, maintained the school database, interacted with all AISD middle and high schools to make sure paperwork was received at the ALC, withdrew students to go back to their home school, taught a drug and alcohol class, processed all statistical reports for the ALC, chairperson of the hospitality committee, and other duties as assigned.
Receptionist
Constant Communication
03.1995 - 09.1996
- Answered phones, greeted customers, posted accounts receivable, mailed out monthly statements, and other duties as assigned.
Education
High School Diploma -
Austin High School
06.1989
Associate of Applied Science - Management / HR
Austin Community College
Austin, Texas05-2027
Skills
- Expertise in client relations
- Strong organization
- Data entry
- Court procedures
- Document preparation
- Data entry proficiency
- Filing systems
Accomplishments
Suggested changing a fillable online request for our defendants. Management took my suggestion and made the change.
Certification
Certificate of Appreciation Employee of the Quarter July 2024
Languages
English
Timeline
Court Clerk
Austin Municipal Court
12.2022 - Current
Outside Reads Representative/PNS Coordinator/Neuro Interventional/Patient Service Rep II
Austin Radiological Association
08.2005 - Current
Administrative Assistant II
Texas Alcoholic Beverage Commission
09.2003 - 07.2005
Accounts Payable Specialist
Adecco at Apple Computer
03.2002 - 07.2003
Registrar
AISD – Alternative Learning Center
09.1996 - 05.2000
Receptionist
Constant Communication
03.1995 - 09.1996
High School Diploma -
Austin High School
Associate of Applied Science - Management / HR
Austin Community College
Similar Profiles
Esmeralda MaganaEsmeralda Magana
Court Clerk at Austin Municipal CourtCourt Clerk at Austin Municipal Court
Allison GardnerAllison Gardner
Court Operations Supervisor - Customer Service/ Warrant Processing/Caseflow Management/Courtroom Support at City of Austin - Municipal CourtCourt Operations Supervisor - Customer Service/ Warrant Processing/Caseflow Management/Courtroom Support at City of Austin - Municipal Court
Jennifer WaltonJennifer Walton
Business Process Specialist at City of Austin Municipal CourtBusiness Process Specialist at City of Austin Municipal Court
Norman ScottNorman Scott
Influencer Marketing Manager at Uplift DeskInfluencer Marketing Manager at Uplift Desk
Julian BarbozaJulian Barboza
Cashier at Rudy's BBQCashier at Rudy's BBQ