Jennifer Decker
Las Vegas,NV
Summary
Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.
Overview
11
11
years of professional experience
Work History
Area Human Resources Manager
Nordstrom
Las Vegas, NV
03.2024 - Current
- Conducted new hire orientations, onboarding processes, and exit interviews.
- Organized training programs for employees to improve skillsets and increase productivity.
- Conducted performance evaluations and provided feedback to staff members.
- Resolved conflict between employees in a timely manner.
- Provided guidance to managers regarding disciplinary action of employees when needed.
- Worked closely with other departments to ensure compliance with federal regulations related to Human Resources.
- Compiled reports on HR metrics such as turnover rate, absenteeism rate, diversity statistics.
- Maintained up-to-date records of employee attendance data, leaves taken.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Encouraged open communications, promoting positive and pro-employee work environment.
Store Manager
Nordstrom Rack
Las Vegas, NV
06.2022 - 03.2024
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Assessed operational efficiency of the store's departments.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Department Manager
Nordstrom
Bellevue, WA
06.2013 - 06.2022
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Monitored daily sales figures to track trends in customer buying behavior.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Education
Bachelor of Arts - Sociology
Central Washington University
Ellensburg, WA06-2014
Bachelor of Science - Apparel, Textiles, And Merchandising
Central Washington University
Ellensburg, WA06-2014
Skills
- Talent Acquisition
- Training and mentoring
- Workforce improvements
- Excellent Communication
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Self Motivation
- Team Collaboration
Timeline
Area Human Resources Manager
Nordstrom
03.2024 - Current
Store Manager
Nordstrom Rack
06.2022 - 03.2024
Department Manager
Nordstrom
06.2013 - 06.2022
Bachelor of Arts - Sociology
Central Washington University
Bachelor of Science - Apparel, Textiles, And Merchandising
Central Washington University