Jennifer De Leon
Biloxi,MS
Summary
Remote Customer Support Specialist with experience delivering technical troubleshooting and customer assistance through written communication channels. Skilled in resolving customer inquiries via email and chat while maintaining professionalism, clarity, and efficiency. Experienced in managing digital platforms, navigating backend systems, and working independently in remote environments. Seeking a remote chat or email-based support role.
Overview
5
5
years of professional experience
Work History
Founder & Digital Operations Manager
Feminine Hues
01.2022 - Current
- Built and manage a WordPress-based eCommerce website independently.
- Handle customer inquiries via email and digital messaging platforms.
- Troubleshoot account access, order processing, and digital delivery issues.
- Manage backend systems including payment processing and customer data.
- Maintain organized records of customer communication and transactions.
- Resolve technical issues related to plugins, hosting, and integrations.
- Independently manage workflow in a fully remote environment.
Household Manager / Full-Time Parent
01.2021 - 01.2022
- Managed scheduling, documentation, and household budgeting.
- Developed strong prioritization and multitasking skills.
- Maintained structured organization systems and daily workflow management.
Technical Support Representative
iPhone Support Services
01.2021 - 01.2021
- Assisted customers with troubleshooting mobile device and account-related issues.
- Provided structured step-by-step technical guidance.
- Documented cases accurately within internal support systems.
- Navigated multiple support tools and dashboards simultaneously.
- Maintained professionalism in high-volume support environments.
Education
BBA -
South Texas College
McAllen, TX01-2028
Skills
- Live Chat Support
- Email & Ticket-Based Support
- Customer Issue Resolution
- Technical Troubleshooting
- CRM & Support Systems
- WordPress & eCommerce Support
- Order Processing & Account Assistance
- Written Conflict Resolution
- Multitasking (2–4 concurrent cases)
- Remote Work & Time Management
- Data Entry & Documentation Accuracy
- Typing Speed: 35–40 WPM (High Accuracy)
- WordPress & WooCommerce
- Google Workspace (Docs, Sheets, Gmail)
- Microsoft Office Suite
- Email Communication Platforms
- Online Payment Processors
- Basic HTML Knowledge
- Digital File & Data Management
Timeline
Founder & Digital Operations Manager
Feminine Hues
01.2022 - Current
Household Manager / Full-Time Parent
01.2021 - 01.2022
Technical Support Representative
iPhone Support Services
01.2021 - 01.2021
BBA -
South Texas College