Jennifer Delima
Wimauma,FL
Summary
Dynamic leader with a proven track record at Martinsburg College, adept in CRM platforms and social media marketing. Excelled in recruiting, driving brand awareness, and enhancing client communication. Recognized for outstanding customer service and operational management, achieving multiple 'Associate of the Month' and 'Standout of the Quarter' awards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Educational Consultant
Careers at Tailwinds Ed Consulting
06.2024 - 11.2024
- Managed social media marketing and advertising campaigns to drive engagement
- Recruited potential clients and assisted in developing strategies for client success
- Provided exceptional customer service and support to students and clients
- Utilized CRM platforms and Microsoft tools for daily tasks, ensuring accuracy and efficiency
- Consistently awarded 'Associate of the Month' and 'Standout of the Quarter' for exceeding expectations
Senior Associate
Martinsburg College
10.2022 - 06.2024
- Led social media marketing and advertising efforts to boost brand awareness
- Recruited prospective students and guided them through the application process
- Provided customer service to address client needs and resolve concerns
- Managed data entry tasks, ensuring timely and accurate input of student information
- Awarded 'Associate of the Month' and 'Standout of the Quarter' multiple times for top performance
Manager
Dunkin’ Donuts
Riverview , USA
01.2009 - 08.2014
- Supervised daily operations, ensuring smooth service delivery and customer satisfaction
- Created staff schedules and ensured adequate coverage during peak hours
- Handled ordering and inventory management for supplies and products
- Managed high volumes of phone calls and customer inquiries, resolving issues promptly
- Monitored and supported staff performance both on the floor and in the office
Education
Associate of Science -
Keiser University
Skills
- CRM Platforms (Salesforce, HubSpot, etc)
- Data Entry & Management
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Social Media Marketing & Advertising
- Recruiting & Employee Relations
- Customer Service & Client Communication
- Time Management & Scheduling
Certification
- Microsoft Office Specialist (if applicable)
- CRM Software Certification (if applicable)
Awardsrecognition
- Associate of the Month (Multiple Times)
- Standout of the Quarter (Multiple Times)
Timeline
Educational Consultant
Careers at Tailwinds Ed Consulting
06.2024 - 11.2024
Senior Associate
Martinsburg College
10.2022 - 06.2024
Manager
Dunkin’ Donuts
01.2009 - 08.2014
- Microsoft Office Specialist (if applicable)
- CRM Software Certification (if applicable)
Associate of Science -
Keiser University
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