Jennifer Delk
Mineral Wells,TX
Summary
Professional Senior Pharmacy Technician at Walgreens prepared to excel in high-demand settings by leveraging extensive experience in medication management and patient interaction. Known for strong focus on collaboration and achieving optimal results, consistently adapting to changing needs and ensuring reliability. Skilled in inventory control, medication preparation, and maintaining regulatory compliance, with diligent and organized approach to all tasks.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Technician
Walgreens
09.2012 - Current
- Worked daily in pharmacy operations, ensuring compliance with regulations and safety protocols.
- Mentored junior technicians, enhancing their skills in medication dispensing and patient consultation.
- Helped implement process improvements to streamline workflow, reducing medication errors and increasing efficiency.
- Helped with inventory control, optimizing stock levels to meet patient demand while minimizing waste.
- Collaborated with healthcare professionals to resolve prescription issues, improving patient care outcomes.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
- Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
- Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
- Coordinated with retail staff to facilitate seamless medication pickup processes, further enhancing the overall pharmacy experience for customers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Sales Associate
Walgreens
09.2009 - 09.2012
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Operated cash register efficiently, processing transactions and handling customer exchanges.
- Trained new associates on store policies, procedures, and operational best practices.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Implemented promotional displays, driving product visibility and enhancing sales opportunities.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Veterinary Technician
Riverstone Veterinary Hospital
03.2007 - 08.2009
- Administered vaccinations and medications, ensuring compliance with safety protocols.
- Assisted in surgical procedures, maintaining sterile environments and monitoring patient vitals.
- Educated pet owners on health care practices and preventive measures for animal wellness.
- Managed laboratory diagnostics, including blood tests and urinalysis, to support accurate diagnoses.
- Coordinated emergency care responses, effectively triaging patients to optimize treatment outcomes.
- Implemented inventory management systems to streamline supplies procurement and reduce waste.
- Led client consultations, addressing concerns and improving overall satisfaction with services provided.
Education
Associate of Science - Veterinary Science
Weatherford College
Weatherford, Texas, TX12-2001
High School Diploma -
Mineral Wells High School
Mineral Wells, TX05-1992
Skills
- Customer service excellence
- Immunization administration
- Workflow optimization
- HIPAA compliance
- Insurance claims processing
- Communication skills
- Problem resolution
- Insurance billing
- Patient education
- Inventory management
- Pharmaceutical calculations
- Pharmacy operations
- Team collaboration
- Medical insurance claims processing
Certification
PTCB
APHA Immunization
CPR American Red Cross
First Aid
Timeline
Senior Pharmacy Technician
Walgreens
09.2012 - Current
Sales Associate
Walgreens
09.2009 - 09.2012
Veterinary Technician
Riverstone Veterinary Hospital
03.2007 - 08.2009
Associate of Science - Veterinary Science
Weatherford College
High School Diploma -
Mineral Wells High School