Joclyn Mendez
Orlando,FL
Summary
Ambitious Senior Pharmacy Technician with a strong background in managing pharmacy operations. Demonstrated ability to lead teams, ensure regulatory compliance, maintain efficient operations within high-volume environments, and resolve issues efficiently, contributing to optimal patient care. Known for strong knowledge of pharmacology, pharmaceutical calculations, and drug inventory management. Previous roles showcased ability to train junior personnel effectively, improve workflow processes, and contribute significantly to patient care initiatives.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Senior Pharmacy Technician
Walgreens
Orlando, FL
02.2023 - Current
- Managed medication inventory, ensuring proper storage and compliance with regulations.
- Provided excellent customer service by answering inquiries and resolving issues.
- Collaborated with healthcare professionals to support patient medication needs.
- Organized workflow within the pharmacy department by assigning tasks appropriately among staff members.
- Verified that all incoming prescriptions were accurate and complete prior to dispensing them.
- Resolved discrepancies in invoices and purchase orders for pharmacy transactions.
- Rotated stock, removed expired or damaged products, and addressed drug count discrepancies.
- Oversaw the ordering, receiving, and storage of pharmacy inventory.
- Led a team of pharmacy technicians, providing training and supervision.
- Processed insurance claims and handled patient billing inquiries efficiently.
- Ordered medications from wholesalers to sustain adequate inventory levels.
- Ensured adherence to state and federal pharmacy regulations.
Education
Bachelor of Science - Biology
Loyola University of Chicago
Chicago, IL05-2021
Skills
- Customer service excellence
- Team leadership
- Medication inventory management
- Pharmacy workflow organization
- Regulatory compliance
- Staff training and supervision
- Adaptability and flexibility
- Pharmacy operations management
- Problem solving and conflict resolution
- Prescription processing
- Insurance claims processing
- Effective communication
Certification
PTCB Certified Pharmacy Technician
Timeline
Senior Pharmacy Technician
Walgreens
02.2023 - Current
Bachelor of Science - Biology
Loyola University of Chicago