Jennifer Delmege
Des Moines,IA
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender/Server/Barista
Breakfast Club USA
07.2024 - 12.2025
- This position I was a bartender/barista/server. Arrived at 5:30 AM to set up the bar. Cleaned and assembled the bar dishwasher. Cut fruit. Made homemade syrups for signature cocktails. Made many different coffees and cocktails, as there was an espresso machine. took inventory of bar products. Stocked and rotated new inventory. Hosted the front door. Served and tended bar at the same time. Took To-Go orders, fulfilled and handled transactions. Answered phone calls. Took reservations. Used to working well under pressure, and multi-tasking is a specialty. Collaborated with kitchen staff to ensure timely delivery of food orders for customers. Checked back with customers to check quality assurance. Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs. Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation. Resolved customer complaints promptly and effectively to maintain high levels of satisfaction.
Bartender/Server
Booneville bar
07.2022 - 05.2024
- Counted register, greeted customers with menus and silverware. Prepared and served beverages. Took and placed orders. Quality assured and delivered food. pre bused tables and refilled beverages. Filled ice as necessary. Cut fruit. Stocked coolers. Washed glasses and mats. took out trash. Made sure the bar was always cleaned, wiped down, vacuumed at the end of each shift. Closed register for next shift. Made sure the bar had all necessary cocktail ingredients. Documented what needed to be reordered. Batched bloody Mary mix. Often had to do liquor inventory.
Bartender
Kung Fu Tap & Taco
01.2012 - 12.2021
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Multitasked to meet customer and business operations with minimal errors or delays.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Upsold customers from shelf to premium brands to help boost sales.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Stocked bar with beer, wine, liquor and related supplies.
- Restocked beer and liquor on regular schedule and after shifts to prepare for forecasted needs.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Operated cash register.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Made product recommendations to customers based on preference.
- Monitored patrons to keep alcohol consumption at designated levels.
- Managed bar inventory, ensuring optimal stock levels of spirits and supplies.
Server/Bartender
Saints Pub + Patio
07.2011 - 04.2016
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Greeted newly seated guests quickly and efficiently.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Calculated charges, issued table checks and collected payments from customers.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Processed customers' payments and provided receipts.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Education
Liberal Arts & Sciences - Some college
Dmacc
Ankeny, IA07.2012
High School Diploma - undefined
Perry High School
Perry, IA05.2009
Skills
- Bartending
- Assistant Manager Experience
- Serving Experience
- Wine knowledge
- Outgoing personality
- Host/Hostess
- POS operation
- Time management
- Courteous
- Hotel experience
- Able to stand 10 hours
- Banquet Experience
- Flexibility
- Upselling
- Organizational skills
- Service-oriented mindset
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Anticipating guest needs
Certification
- Iowa Program for Alcohol Compliance (IPACT) Training
Languages
English
Timeline
Bartender/Server/Barista
Breakfast Club USA
07.2024 - 12.2025
Bartender/Server
Booneville bar
07.2022 - 05.2024
Bartender
Kung Fu Tap & Taco
01.2012 - 12.2021
Server/Bartender
Saints Pub + Patio
07.2011 - 04.2016
High School Diploma - undefined
Perry High School
Liberal Arts & Sciences - Some college
Dmacc