Jennifer Del Rey
Haines City,FL
Summary
- Skilled motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
- Always looking to learn new skills,take on extra responsibilities, and grow professionally.
- Self-motivated, team player with strong organizational and interpersonal skills.
- Proactive, customer-orientated professional with over 4 years of experience in reputable shops.
- Experience in training and mentoring new members of staff.
- Have worked in busy, pressurized environments where high standards are expected.
- Been package handler of the month.
- I am surgical technologist student one month away from graduation. Seeking a position that will allow me to grow and to continue sharpening my skills in the operating room.
Overview
5
5
years of professional experience
Work History
Sales Associate
Family Dollar
Poincina, FL
08.2018 - 09.2020
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Reset store displays for special events and seasonal merchandise changes.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Package Handler
Fed Ex Ground
Davenport, FL
10.2020 - 12.2022
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Unload parcels from vehicles maintaining a high activity level while using safe working methods.
- Undertake other miscellaneous duties as directed by the manager.
- Assist in the electronic scanning of all parcels using a handheld scanner.
- Comply with company and health and safety regulations to ensure a safe working environment.
- Attention to detail whilst working in a fast paced, pressurized environment.
Merchnadise Hostess
Walt Disney World Resort
Orlando, FL
05.2021 - 12.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Provide customer service to our guests at all our stores around the parks and resorts.
- Cleaning duties
- Ship guests packages to their home while they stay at the resorts.
Seasonal Admin (QA)
Fed Ex Ground
Davenport, FL
11.2022 - 02.2023
- Re pack and re labels packages.
- Operate office equipment, such as copiers, printers and scanners.
- Help customers if they have any issue with their package.
- Call customers for address verification or delivery preferences.
- Maintain a clean work environment.
- Always try my best to send the package on better conditions than the way i found it.
- Process parcel returns packages and over goods and customer returns, perform general problem solving..
- Process parcel return packages.
- Investigate damage packages for missing content and file package damage report.
Education
Surgical Technologist
Traviss Technical College
Lakeland, FL05-2024
High School Diploma -
Haines City Senior High School
Haines City, FL05.2018
Skills
- Time Management and Prioritization
- Cleaning and Sanitizing
- Self-Motivated
- Teamwork
- Problem-Solving
- Customer service
- Communication
- Sales
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Seasonal Admin (QA)
Fed Ex Ground
11.2022 - 02.2023
Merchnadise Hostess
Walt Disney World Resort
05.2021 - 12.2022
Package Handler
Fed Ex Ground
10.2020 - 12.2022
Sales Associate
Family Dollar
08.2018 - 09.2020
Surgical Technologist
Traviss Technical College
High School Diploma -
Haines City Senior High School