Jennifer DeMarco
Las Vegas,NV
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Certified in WSET Liquor and Wine 2.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representatives
Breakthru Beverage
Las Vegas, NV
02.2023 - Current
- Developed and maintained strong relationships with key clients to drive sales growth.
- Conducted market analysis to identify new business opportunities and enhance product offerings.
- Collaborated with cross-functional teams to execute promotional strategies and improve customer engagement.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Implemented CRM tools to track customer interactions and sales progress.
Uber/Lyft Driver
Uber And Lyft
Las Vegas, NV
03.2018 - 11.2022
- Hardworking Driver with TERMS providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record
- Maintained and cleaned vehicle for a pleasant riders experience
Customer Service Representative
Home Depot
Las Vegas, NV
08.2016 - 06.2018
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Routinely answered customer questions regarding merchandise and pricing
- Greeted customers entering the store to ascertain what each customer wanted or needed
Education
Certified - HVAC/R
Advance Training Institute
Las Vegas, NV2013
Skills
- Focused on delivering exceptional customer service
- Maintained a positive and approachable demeanor in all interactions
- Acquired OSHA 10 certification to promote workplace safety
- Demonstrated a strong commitment to achieving high work standards
- Operated POS inventory systems effectively
- Engaged in continuous learning and skill development
- Leveraged service industry experience to enhance customer satisfaction
- Obtained EPA certifications 1 & 2 for environmental compliance
- Utilized Microsoft Excel for data organization and reporting
Certification
WSET 2 Liquor
WSET 2 Wine
Timeline
Sales Representatives
Breakthru Beverage
02.2023 - Current
Uber/Lyft Driver
Uber And Lyft
03.2018 - 11.2022
Customer Service Representative
Home Depot
08.2016 - 06.2018
Certified - HVAC/R
Advance Training Institute